Job Description:
SAP L1 Production Support Specialist
Work Arrangement: 3 Days Onsite
Position Overview
BlueOval Battery Park Michigan (BOBM) is a Ford manufacturing facility helping power the next generation of Ford vehicles. The SAP L1 Production Support Specialist will serve as the primary coordinator for SAP S/4HANA Public Cloud production support activities across multiple business functions. This role is responsible for driving issue resolution, coordinating cross-functional support efforts, maintaining operational visibility, and ensuring business continuity across Finance, Master Data Management (MDM), Purchasing, HR, Supply Chain Collaboration, Warehouse Operations, ASN, and Banking workstreams.
This position offers the opportunity to work in a fast-paced manufacturing environment supporting a large-scale SAP ecosystem while developing expertise in production support, project coordination, stakeholder management, and SAP cloud operations.
Key ResponsibilitiesL1 Production Support & Incident Management
Serve as the primary point of contact for BOBM IT Level 1 support activities within the SAP S/4HANA production environment.
Manage end-to-end support processes using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
Prioritize incidents based on severity and business impact while ensuring SLA compliance.
Coordinate escalations to L2 and L3 support teams and provide comprehensive issue documentation, including root cause analysis.
Monitor ticket backlogs and drive timely resolution of production issues.
Develop and maintain incident management dashboards, scorecards, and support performance metrics.
Analyze trends, identify recurring issues, and communicate support metrics to stakeholders.
Finance & Integration Support
Support month-end financial close activities, including:
Intercompany transactions
Banking and treasury processes
Accounting operations
Wall Street, Backline, MICS, Vertex, and Monex integrations
Assist with SAP integration initiatives involving:
Master Data Management (MDM)
Purchasing and supplier interfaces
API and middleware integrations
Advance Shipping Notice (ASN) processes
Support SAP S/4HANA Public Cloud Identity and Access Governance activities, including:
User provisioning
Deprovisioning
Access modifications and role management
Training & User Enablement
Coordinate SAP training activities across BOBM business workstreams.
Track training certifications and user readiness metrics.
Ensure training materials and job aids are current and accessible.
Schedule and coordinate training sessions as needed.
Develop dashboards and reporting to measure training completion and effectiveness.
Required Skills
SAP ERP
SAP S/4HANA
SAP Public Cloud
Production Support
Incident Management
JIRA
ServiceNow
SAP Cloud ALM (CALM)
API Integration
Change Management
Java
Preferred Skills
SAP Activate methodology experience.
Project Management certification (PMP or equivalent).
SAP certifications in:
Security
GRC
FICO
S/4HANA
Related SAP modules
Experience with ITIL-based Incident, Problem, and Change Management frameworks.
Familiarity with automotive or battery manufacturing operations.
Required ExperienceSAP & Production Support
5+ years of hands-on SAP ERP/SAP S/4HANA experience.
Experience supporting SAP production environments, including incident management and issue re
