National Accounts Customer Service Representative – Golf Industry
Location: Carlsbad, California
Pay: $26.90 per hour
Position Type: Long-Term Seasonal Assignment
Overview
A hole-in-one opportunity for a customer service professional with a passion for golf!
We are seeking a professional and detail-oriented National Accounts Customer Service Representative to serve as an ambassador for the organization. This position will create a positive experience for customers, guests, vendors, callers, and employees while supporting national account orders and replenishment activities.
The ideal candidate will have a bachelor’s degree, customer service experience, strong administrative skills, and knowledge of golf equipment and terminology.
Responsibilities
Provide professional and courteous assistance to customers, guests, vendors, callers, and employees.
Create a positive first and lasting impression of the organization, both by phone and in person.
Accurately enter and process orders for national accounts.
Manage all aspects of the golf club ordering and replenishment process.
Complete order entry, SKU setup, and EDI order processing.
Monitor requested ship dates, product availability, and order status.
Maintain account pricing and price files.
Communicate order information, product availability, and shipping updates to customers.
Research and resolve order discrepancies, pricing issues, and customer concerns.
Maintain accurate customer and order records.
Collaborate with internal departments to ensure orders are processed and delivered successfully.
Provide clerical and administrative support as needed.
Perform other duties as assigned.
Requirements
Bachelor’s degree required
Knowledge of golf clubs, equipment, and terminology required
Previous customer service experience required
Experience with order entry, account management, EDI orders, or sales support preferred
Proficiency with Microsoft Word, Excel, Outlook, and other Microsoft Office programs
Strong written and verbal communication skills
Excellent organization, time-management, and multitasking abilities
Strong attention to detail and data-entry accuracy
Professional and customer-focused attitude
Ability to work independently and collaboratively in a team environment
If you have a passion for golf and enjoy delivering excellent customer service, we encourage you to apply for this long-term seasonal opportunity in Carlsbad!
