Location: Pier 32 Marina – National City, CA
Pier 32 Marina is seeking a dependable, organized, and customer-focused Administrative Assistant to join our office team. This position is ideal for someone who enjoys working with people and takes pride in keeping operations organized and running smoothly.
As one of the first points of contact for our customers, you'll provide excellent service while supporting daily office operations, maintaining accurate records, and assisting with accounting and administrative tasks.
Schedule Requirement (Please Read Before Applying)
This position requires a schedule, including regular weekend and holiday shifts. Applicants must be able to consistently work the assigned schedule.
Primary Responsibilities
• Greet and assist tenants, prospective customers, vendors, and visitors in a professional and friendly manner.
• Answer incoming telephone calls, respond to emails, and direct inquiries appropriately.
• Process customer payments, invoices, deposits, and account information.
• Enter and maintain accurate information in QuickBooks Online and marina management software.
• Prepare correspondence, notices, agreements, reports, and other office documents.
• Maintain organized electronic and physical customer files.
• Assist with slip rental applications, insurance documents, vessel registrations, and contract compliance.
• Schedule reservations, appointments, vessel arrivals, and maintenance requests.
• Communicate effectively with maintenance, security, accounting, and management teams.
• Monitor outstanding documentation and follow up with customers as needed.
• Assist with office supply inventory, incoming mail, packages, and general administrative duties.
• Maintain confidentiality regarding customer, employee, and company information.
• Perform other administrative and operational duties as assigned by management.
Qualifications
• Previous administrative, receptionist, customer service, or accounting experience preferred.
• Experience with QuickBooks Online is strongly preferred.
• Proficient in Microsoft Word, Excel, Outlook, and general computer systems.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks.
• Professional, dependable, and customer-service oriented.
• Comfortable communicating with customers regarding payments, documentation, policies, and account requirements.
• Ability to work independently while contributing positively to a team environment.
Physical & Work Requirements
• Ability to sit and work at a computer for extended periods.
• Ability to walk throughout the marina property to conduct inspections or assist customers.
• Must be available to work weekends and holidays as part of the regular work schedule.
• Reliable transportation and consistent attendance are required.
Benefits
We value our employees and offer a competitive benefits package, including:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Sick Leave
• 401(k) Retirement Plan with Company Match
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Why Join Pier 32 Marina?
Pier 32 Marina is a full-service marina on San Diego Bay, serving recreational boaters with exceptional customer service and professional marina management. Our team works together in a supportive, fast-paced environment where reliability, teamwork, and professionalism are valued every day.
How to Apply
Please submit your résumé along with a brief introduction describing your administrative and customer service experience and why you're interested in joining our team.
Qualified applicants will be contacted to schedule an interview.
Pier 32 Marina is an Equal Opportunity Employer. Employment decisions are made without regard to any legally protected characteristic.
