Job description
::: {role="alert" aria-live="assertive" aria-atomic="true"}
:::
The Mechanical Technical Support Specialist for Milking Machines plays a vital role in providing exceptional customer support and technical assistance. This position emphasizes reactive troubleshooting of mechanical issues, managing spare parts, warranty tracking, and contributing to new product development. The specialist will also assist with product repairs, maintain tools and workspace organization, and support marketing initiatives and order preparations. Training is provided, so prior experience with milking machines is not required.
Responsibilities
Assist customers with troubleshooting mechanical issues on milking machines
Manage and follow up on customer support tickets to resolve problems effectively
Coordinate with factory support when issues cannot be resolved internally
Support customers in identifying and ordering correct spare parts
Track warranty parts given away and maintain associated documentation
Procure necessary external parts and materials for repairs or improvements
Repair damaged products and implement product improvements
Maintain availability and organization of tools and workbench area
Test new products and coordinate with vendors for product approvals
Research potential products to expand the companys portfolio
Assist with small order packing and machine preparation
Support marketing efforts for expos, including equipment setup and multimedia assistance
Preferred Qualifications
Entry-level experience in mechanical technical support
