Required Qualifications
● 3+ years of experience in each of the following:
○ Helpdesk or Field technician support
○ End User Hardware Support (laptops, desktops, mobile devices)
○ IT Asset Management
○ ITSM/ITAM Tools
○Software installation and maintenance
●Exceptional customer service skills with a commitment to user satisfaction
●Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
●CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
●Experience with Freshservice ITSM/ITAM
●NinjaOne RMM
●Google Workspace administration experience
●Experience in government or conservation organizations
●Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
Technical Skills
●Windows 11 operating systems
●Active Directory administration
●iOS and Android mobile device management tools
●Network monitoring and discovery tools
●Antivirus and security software and tools
●Remote monitoring and management support tools
