DEFINITION
Under general direction, plans, organizes, manages, and directs the activities and operations of the City’s Information Technology Division, including enterprise systems administration, network infrastructure, cybersecurity, technology planning, telecommunications, business applications, and end-user support; develops and implements technology strategies and policies; manages technology projects, contracts, and budgets; provides oversight of information security programs and technology initiatives; coordinates assigned activities with City departments, consultants, vendors, and outside agencies; and provides highly responsible and complex professional support to executive management.
SUPERVISION EXERCISED
Receives general direction from assigned management personnel. Exercises direct supervision over professional, technical, and administrative support staff.
Examples Of Important And Essential Duties
Plans, manages, and oversees the daily functions, operations, and activities of the City’s Information Technology Division, including enterprise systems administration, network infrastructure, cybersecurity, technology planning, telecommunications, business applications, and end-user support.
Participates in the development and implementation of goals, objectives, policies, and priorities for the division; continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.
Directs the selection, supervision, training, and evaluation of assigned personnel; establishes performance expectations; provides coaching and corrective action; implements discipline in accordance with policy.
Oversees enterprise technology strategy and planning efforts; develops long-range technology plans and initiatives aligned with organizational objectives and service delivery needs.
Directs cybersecurity and information security programs; establishes policies, standards, and procedures to protect systems, networks, and data; ensures compliance with applicable regulations and security practices.
Oversees incident response, disaster recovery, and business continuity planning; ensures the development, testing, and maintenance of plans to support continuity of operations.
Directs the administration and support of enterprise applications and systems; ensures system performance, integration, reliability, and alignment with operational requirements.
Oversees the management and maintenance of technology infrastructure, including network systems, telecommunications, cloud environments, servers, and data storage systems; ensures system availability, capacity planning, and lifecycle management.
Directs the development, solicitation, and administration of contracts for technology services and projects; prepares scopes of work and specifications; evaluates proposals, negotiates terms, and monitors contractor performance.
Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.
Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
Serves as a liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces as necessary.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in information technology; researches emerging products and enhancements and their applicability to City’s needs.
Monitors changes in laws, regulations, and technology; evaluates impacts to operations; implements approved policy and procedural changes.
Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
Directs the establishment and maintenance of working and official division files.
Ensures staff compliance with City and mandated safety rules, regulations, and protocols.
Other Job Related Duties
Performs related duties and responsibilities as assigned.
Knowledge Of
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff.
Public agency budgetary, contract administration, City-wide administrative practices, and general principles of risk management related to the functions of the assigned area.
Principles and practices of budget development and administration.
Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
Principles and practices of leadership.?
Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Applicable federal, state, and local laws, codes, and regulations.
Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of municipal government administration.
Computer hardware installation, replacement, and repair.
Computer operating and applications software including MS Windows, MS Office, Word, Excel, PowerPoint, Publisher, other MS tools, Corel Word Perfect, Adobe Acrobat, Illustrator, and Photoshop.
Methods, practices, and equipment used in maintaining, repairing, testing, and adjusting electro-mechanical, pneumatic, and electronic systems.
Analog and digital system fault diagnostic techniques and procedures.
Procedures, equipment, materials, and tools used in electronics and electrical maintenance.
Principles of architecture, maintenance, and operation of digital computer systems and electrical systems; principles and technology to secure systems from unauthorized use.
Principles of preventive maintenance and maintenance documentation.
Operating characteristics of information systems equipment including host computers, printers, storage systems, controllers / multiplexers, communication switches, scanners, PC workstations / terminals, and other central or peripheral devices.
Database backup and restoration.
Hardware and software troubleshooting techniques.
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for effectively representing the City in contacts with government agencies, community groups, and various business, professional, regulatory, and legislative organizations.
Techniques for dealing effectively with the public, vendors, contractors, and City staff, in person and over the telephone.
Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
Safe driving principles and practices.
Skill To
Operate various electric and electronic equipment and devices.
Use hand tools and computer test equipment.
Operate modern office equipment including computer equipment and software.
Operate a motor vehicle safely.
Ability To
Plan, organize, oversee, and manage the staff and operations of the Information Technology Division.
Develop and implement goals, objectives, practices, policies, procedures, and work standards.
Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
Provide administrative, management, and professional leadership for the division.?
Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.?
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Prepare and administer budgets; allocate limited resources in a cost-effective manner.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Analyze, interpret, summarize, and present technical information and data in an effective manner.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural and legal guidelines.
Establish, maintain, and foster positive and harmonious working relationships with those contacted during work.
Experience
MINIMUM QUALIFICATIONS
Six (6) years of professional level experience in the information technology field, with at least three (3) years of supervisory experience.
Training
Bachelor's degree from an accredited college or university in computer science, information technology, cyber security, or a related field.
License Or Certificate
Possession of an appropriate, valid driver's license and insurability at regular rates for the City’s automobile insurance, to be maintained throughout employment.
Possession of a valid CompTIA A+ Certificate, to be maintained throughout employment.
Special Requirements
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment; ability to sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; exposure to mechanical hazards and electrical hazards; ability to travel to different sites and locations.
Holidays: Fifteen (15) days per year.
Vacation Leave: Vacation is available after successful completion of the employee’s probationary period. If hired on or after July 1, 2011, accrual of eight (8) hours of vacation leave per month of service for years one (1) through five (5) of employment (maximum of 500 hours accrual).
Paid Leave: The accrual rate is eight (8) hours of sick leave per month of service (maximum of 420 hours accrual). Other leaves provided include bereavement (up to 5 days) and jury duty.
Administrative Leave: Twelve (12) days per year (maximum of 380 hours accrual). Requested days are approved at the discretion of the City Manager.
Health Benefits: The City shall pay the median amount of all medical insurance offered for medical insurance (HMO or PPO) premiums, (currently $2,519.53 per month) for the employee and two dependents.
Dental: The City’s dental plan pays up to two ($200) dollars per month of the premium for either the Dental HMO or PPO.
Vision: The City will provide a vision reimbursement plan with up to eight hundred fifty ($850) dollars for employees or their family.
Life Insurance: The City shall contribute the full amount of the premium of the life insurance policy for the employee at the cost of two (2) times the employee’s annual base salary.
Flexible Spending Savings Account: The City provides a pre-tax Flexible Spending Account (FSA) for medical expenses and a pre-tax Flexible Spending Account (FSA) for dependent care expenses.
Long Term Disability: The City shall contribute the full amount of the premium of a group long-term disability insurance policy.
Retirement: Retirement benefits shall be provided as stated in the City contract with California Public Employees Retirement System and in accordance with the law. The City currently contracts with CalPERS for the 2% @ 60 retirement formula for existing PERS members, or 2% @ 62 for new hires entering the CALPERS system for the first time as required by law. Employees pay their full member contribution.
Educational Incentive: An employee who holds a verified Master’s degree from an Accredited University will be eligible to receive a seven (7%) percent incentive pay to their annual salary. Also, an employee who holds a Doctorate degree from an Accredited University will be eligible to receive a two (2%) percent educational incentive pay increase to their base salary hourly rate. The maximum cumulative educational incentive pay for Master's and Doctorate degrees shall not exceed nine (9%) percent.
Deferred Compensation: The City will match the employees’ deposits up to five (5%) percent of their total salary for those who participate in the City’s Deferred Compensation Plan.
Car Allowance: Subject to classification, employee may be eligible for a monthly five hundred ($500) dollar car allowance or an assigned City-owned vehicle at the discretion of the City Manager.
Cellular Phone: Pursuant to bona fide City need, the City may provide a City cellular phone for business use.
Educational Reimbursement: The Educational Reimbursement Program shall consist of full reimbursement up to a maximum amount of three thousand ($3,000.00) dollars per fiscal year per eligible employee prescribed for books, tuition, and parking for job-related courses not offered through the City’s in-service training program. Specific courses, degree and certificate programs require pre-authorization by the City Manager.
01
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. You may be asked to demonstrate your knowledge and skills in an assessment or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration. Responses such as, "see resume" or "see application" will not replace questions requested to be answered.
- Yes, I understand and agree
- No, I do not agree
02
Do you possess at least six (6) years of professional level experience in the information technology field, with at least three (3) years of supervisory experience?
03
How many years of professional level experience do you possess in the information technology field?
- Less than 1 year
- 1 - 3 years
- 4 - 5 years
- 6+ years
- None of the above
04
How many years of supervisory experience do you possess in the information technology field?
- Less than 1 year
- 1 - 2 years
- 3 - 4 years
- 5+ years
- None of the above
05
Which types of government agencies have you worked for? (Check all that apply)
- City
- County
- State or Federal Government
- Public Education
- Tribal Government
- Non-Profit
- Not Applicable
06
Do you possess a bachelor's degree from an accredited college or university in computer science, information technology, cyber security, or a related field?
07
Please indicate the highest level of education that you have completed:
- High School Diploma or Equivalent
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the above
08
Do you possess a valid driver’s license and insurability at regular rates for the City’s automobile insurance?
