Midwest Food Bank is looking for a dependable Remote Technical Support Specialist to assist staff and volunteers with day-to-day technology needs. This is a remote position suited for someone who enjoys troubleshooting, communicating with users, and helping resolve technical issues efficiently.
Responsibilities
- Provide remote technical support to staff and volunteers
-Troubleshoot computer, software, email and connectivity issues
-Document support requests and solutions
-Assist with software updates and basic system maintenance
Qualifications
- Strong Troubleshooting and problem solving skills
- Comfortable supporting users remotely
- Familiarity with Windows computers, Microsoft Office, email and common business applications
-Ability to work independently and manage multiple support issues
Relevant certifications or experience with help-desk/ticketing systems are a plus but not required
Schedule & Compensation
-Remote position
-Part-time and full-time positions are available
-Flexible scheduling depending on operational needs
-$22-$30 per hour based on experience and qualifications.
