City of Claremont
This opportunity is available following the internal career advancement of a member of our team.
The City of Claremont is seeking a highly motivated, service-oriented, technically skilled Information Technology Administrator to join our team. Under the direction of the Information Technology Officer, this position plays a critical role in ensuring the optimal performance, security, reliability, and availability of the City's technology environment.
As a fiscally sound organization with a recently adopted balanced two-year budget, the City offers employees the opportunity to build their careers in a stable and well-managed municipal environment. We believe our employees are our greatest asset. We foster a workplace where innovation, collaboration, and public service come together to make a meaningful difference.
If You Would Like To
- Be part of an organization that values creativity and innovation and looks for new ways to improve services.
- Work in a diverse and dynamic technology environment where your expertise will be valued and your ideas can make a difference.
- Collaborate with talented professionals across departments, as well as technology partners and vendors.
- Serve the community while enjoying the opportunity to build a rewarding career in local government.
Apply to be our next Information Technology Administrator!
SUPPLEMENTAL RECRUITMENT INFORMATION
Candidate applications will be screened for minimum qualifications as well as against the pool of qualified applicants who apply. Successful candidates will be invited to attend a panel interview. Dates for recruitment processes are subject to change. Recruitment may close after a sufficient number of qualified applicants are received. All candidates will be notified of their standing in the recruitment process via email.
OPEN DATE:August 17, 2026
CLOSE DATE:September 2, 2026
PANEL INTERVIEW: September 14, 2026
The Position
Under the direction of the Information Technology Officer, the Information Technology Administrator is responsible for the optimal operation, security, and reliability of servers, storage, cloud, and software systems across a diverse, multi-location, multi-platform environment.
The Information Technology Administrator will provide expert-level technical system administration for physical and virtual servers; support enterprise hardware, software, data management, telecommunications, and network infrastructure; strengthen cybersecurity, network resilience, and disaster recovery capabilities; oversee external contractors, consultants, and vendors to ensure project requirements and timelines are met; manage multiple technology projects while maintaining day-to-day operational excellence; develop clear, comprehensive technical documentation and reports.
Some Exciting Projects Include
- Cyber Resilience: Implementing and supporting network policies designed to improve cybersecurity and organizational resilience.
- Emergency Operations Center Network Refresh
- City-Wide Telephony Upgrade
- Hybrid to Cloud-Native Identity and Device Management
The Information Technology Administrator may provide indirect supervision over clerical and technical support personnel. Work hours are generally Monday through Thursday (38-hour work week) between 7:30 a.m. - 6:00 p.m. Some evening/weekend meetings or special events may be required.
The Ideal Candidate Will
- Bring broad IT expertise and strong technical skills to support City operations.
- Work independently while contributing effectively to a collaborative, team-oriented environment.
- Manage competing priorities, projects, and deadlines with organization and accountability.
- Build trusted relationships with City staff, elected officials, and appointed bodies.
- Deliver professional, responsive, solutions-focused IT service.
- Champion innovation and continuous improvement in technology, systems, and services.
- Stay adaptable and organized while responding to evolving technology needs and challenges.
Ideal Candidate
Experience
Five years of progressively responsible experience involving information technology support with network, systems, or database administration, preferably in public safety or a municipal enterprise-level environment.
Or
Seven years of progressively responsible experience as an information technology administrator, network administrator, at an enterprise system level, with relevant certifications to perform the abovementioned duties.
Or
Any combination of progressive experience as an information technology administrator or network administrator at an enterprise system level with relevant certifications to perform the duties highlighted above.
Education: Bachelor’s Degree from an accredited college or university in computer science, information systems management, or a closely related field.
License or Certificate: A valid California driver’s license and good driving record are required.
Highly desirable: Possession of, or ability to obtain certification as a full-access California Law Enforcement Telecommunications Systems (CLETS) User.
For a comprehensive list of duties and requirements, review the job description HERE
Additional Information
Administrative Services Department
The Administrative Services Department is comprised of the City Manager's Office, City Clerk's Office, Community Information, Human Resources, and Information Technology Services.
The Administrative Services Department is responsible for the day-to-day operations of City government and implements the City Council policy direction. Furthermore, the Administrative Services Department is responsible for providing overall project supervision and promoting organizational stability through financial and human resources management.
The Technology Division manages the computer, telephone, and digital systems of the City. The Division’s primary functions include hardware and software selection, procurement, installation, operation, and maintenance. The Technology Division has 5.5 full-time employees.
REASONABLE ACCOMMODATION
The City of Claremont is committed to providing reasonable accommodation to applicants as required by the Americans with Disability Act (ADA) and Fair Employment and Housing Act (FEHA). Individuals with qualified disabilities who need reasonable accommodation during the selection process or in the performance of their duties must specify the accommodations needed, in writing, at the time when the employment application is submitted.
EQUAL OPPORTUNITY EMPLOYER
The City of Claremont is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity, welcomes opportunities to engage and understand others, and fosters a sense of belonging.
This summary highlights select benefits. Comprehensive benefits, pays, and working conditions are outlined in the applicable Association Memorandum of Understanding (MOU). The full MOU is available on the City’s website.
01
Which best describes your progressively responsible professional experience performing systems administration, network administration, or enterprise-level information technology administration?
- Less than 3 years
- 3 to less than 5 years
- 5 to less than 7 years
- 7 to less than 10 years
- 10 or more years
02
Which best describes the highest level of responsibility you have held in an enterprise IT environment?
- I primarily performed end-user or desktop support under the direction of other IT staff.
- I performed technical support and occasionally assisted systems or network administrators.
- I independently administered specific systems or technologies but generally escalated major infrastructure issues.
- I independently administered multiple enterprise systems and was responsible for troubleshooting, maintenance, upgrades, and configuration.
- I have been responsible for designing, implementing, administering, and troubleshooting multiple enterprise systems and have served as a technical lead for major infrastructure projects.
03
Which best describes your experience administering enterprise network infrastructure?
- I have no direct network administration experience.
- I have assisted with basic network troubleshooting or configuration under the direction of others.
- I independently perform routine switch, VLAN, wireless, and network configuration and troubleshooting.
- I independently administer enterprise switching, routing, VLANs, wireless networks, VPNs, firewall policies, and network security.
- I have designed, implemented, and supported multi-site enterprise networks and have led significant network infrastructure projects or redesigns.
04
Which best describes your experience administering a Fortinet environment, including FortiGate firewalls and related Fortinet technologies?
- I have no direct experience administering a Fortinet environment.
- I have limited experience and have primarily assisted with basic tasks or troubleshooting under the direction of others.
- I have working experience performing routine administration such as firewall policy changes, user/VPN administration, firmware updates, monitoring, and basic troubleshooting.
- I have advanced experience independently administering FortiGate environments, including VLANs, routing, VPNs, NAT, security policies, high availability, and troubleshooting complex connectivity or security issues.
- I have extensive experience designing, implementing, and supporting enterprise Fortinet environments, including FortiGate and other Fortinet products such as FortiSwitch, FortiAP, FortiManager, FortiAnalyzer, or FortiAuthenticator.
- I have extensive enterprise-level experience with Fortinet technologies and have served as a technical lead for major implementations, migrations, network redesigns, or complex troubleshooting efforts.
05
Which best describes your experience administering Microsoft Windows Server and Active Directory environments?
- No direct administrative experience
- Assisted with Active Directory or Windows Server administration
- Routinely administer users, groups, permissions, Group Policy, DNS, DHCP, and Windows Server systems
- Independently administer and troubleshoot complex Active Directory, Group Policy, DNS, DHCP, authentication, and Windows Server environments
- Have designed, migrated, restructured, or significantly modernized an enterprise Microsoft identity/server environment
06
Which best describes your experience administering Microsoft 365, Entra ID, Azure, or related Microsoft cloud services?
- No direct administrative experience
- Limited experience performing basic user/account administration
- Routinely administer Microsoft 365 and Entra ID users, groups, licensing, authentication, and access
- Independently administer Microsoft 365/Entra environments involving identity, MFA, Conditional Access, Exchange Online, security, and hybrid integration
- Have designed or led significant Microsoft 365, Entra ID, Azure, cloud migration, identity modernization, or security projects
07
Which best describes your experience administering enterprise virtualization environments such as VMware vSphere/vCenter or Hyper-V?
- No direct experience
- Limited experience managing virtual machines
- Routinely create, configure, maintain, snapshot, and troubleshoot virtual machines
- Independently administer hosts, clusters, storage, networking, resource allocation, and virtualization infrastructure
- Have designed, implemented, migrated, upgraded, or substantially redesigned an enterprise virtualization environment
08
Which best describes your experience implementing enterprise technology projects?
- I have primarily participated as an end user or support resource.
- I have assisted senior staff with implementation tasks.
- I have independently implemented smaller systems or infrastructure projects.
- I have independently planned and implemented significant enterprise technology projects involving multiple systems, vendors, or departments.
- I have served as the technical lead for complex organization-wide infrastructure implementations, migrations, or modernization projects.
09
Which best describes your experience mentoring or providing technical guidance to other IT staff?
- I have little or no experience mentoring other technical staff.
- I occasionally help coworkers troubleshoot technical issues.
- I regularly explain technical concepts and assist less-experienced staff with troubleshooting.
- I routinely mentor technical staff, provide knowledge transfer, and help others develop technical skills.
- I have established training processes, documentation, or structured knowledge-transfer practices and regularly serve as a senior technical resource for other IT professionals.
10
Which best describes your experience supporting public-safety or law-enforcement technology?
- No public-safety IT experience
- Limited exposure to public-safety environments
- Have supported users or systems within a police, fire, dispatch, or other public-safety environment
- Have independently administered public-safety technologies such as CAD/RMS, video, radio, mobile systems, body-worn cameras, CJIS/CLETS-connected systems, or public-safety networks
- Have served as a primary technical administrator or project lead for multiple mission-critical public-safety systems
11
Describe the most technically complex infrastructure project for which you were personally responsible. Identify the technology involved, your specific responsibilities, the technical challenges encountered, and the outcome.
