The Anaheim Majestic Garden Hotel provides an atmosphere and culture that is inclusive, welcoming, and encouraging for all of our team members. We provide opportunities for advancement, team member recognition and engaging company events. Anaheim Majestic Garden Hotel is committed to these principles when interacting with our guests or our hotel team members…generous, thoughtful, playful and creative.
We are currently looking for a Reservation Agent.
What you will be doing:
Processes reservations in a timely manner following Anaheim Majestic Garden Hotel standards. Answer reservations inquiries in a friendly and courteous manner.
ESSENTIAL FUNCTIONS:
Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
Obtains data from various sources, including but not limited to faxes, electronic messages, and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Works with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system, creates key packets and breakfast vouchers as needed. Input room lists.
Responsible for the department shift task list as assigned to include reports, arrivals, credit card charges and declines, integrate reservations. Prepare for next day arrivals to include OTA reports to be sure all reservations are correct. Respond to guest emails throughout shift and other tasks as they occur directed by the Front Office Manager or Reservation Supervisor.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Train with Guest Service Agents in the event of working the Front Desk.
Provide Front Desk Services to guests and Reservations.
Assists office in any other administrative duties as needed.
Attends training and meeting as required.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Prepares reports as required. Reservations.
EDUCATION AND EXPERIENCE:
High School graduate or equivalent required.
Prior reservations, Front Office or travel industry experience preferred. Opera Reservation System preferred
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.
In keeping with the company’s heritage of delivering value to its owners and team members, our Castle offers a rich benefit program with a variety of benefits to enrich the lives and well-being of our team members and their families. If you are one of our royal team members, we offer some truly magical perks:
Full time status preferred and part time available
Medical/ Dental/ Vision our company covers 75% of the premium coverage for Family Medical/Vision (Kaiser) and Dental (Met Life) with eligibility after 30 days. Choice of two tiers (Full-Time employees)
Company Paid Life Insurance/Accidental Death and Dismemberment with Hartford Basic Life insurance package including Employee Assistance Program and Travel & ID Theft Protection.
Generous Paid Time Off (Vacation, Sick, and Bereavement)
401K Program
Working at Anaheim Majestic Garden Hotel is like nowhere else. Whatever you do in our Castle, you play an integral part in creating a magical experience.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Benefits include: 401k Health/Vision Insurance Dental Insurance Free Life Insurance Vacation/sick pay
You may apply in person during office hours Monday-Friday 9am-4:00pm
Anaheim Majestic Garden Hotel is an Equal Employment Opportunity Employer, we are a Drug Free work place and perform Background Checks. Anaheim Majestic Garden Hotel is an E-Verify Participant.
For other employment opportunities please visit:
https://www.majesticgardenhotel.com/employment
