Bartender and FOH server
Position overview:
This position requires a motivated individual who is polished, personable, and has a strong team-oriented work ethic with a positive attitude and passion for customer service. This role is part-time/full time with a starting hourly pay of $16.90+tips.
Work Environment:
Firehouse Que and Brew is a fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become busy and high-pressure, especially on the weekends and during special events.
Responsibilities:
Excellent customer service skills. Ensure high standards of service and guest satisfaction throughout each shift.
Be familiar with promotions, sales, and assist with dining events
Be able to answer questions and make recommendations regarding our food menu, beer and wine selection
Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
Wash and sterilize glassware
Support customer and front-of-house needs
Handle guest requests and resolve any issues promptly and professionally
Ensure compliance with responsible alcohol service and all applicable regulations
Uphold high standards of personal appearance and grooming, adhering to the dress code
Maximize efforts towards productivity while retaining focus on hospitality and a positive guest experience
Show initiative, including anticipating customer or operational needs
Perform other related duties as requested by management and/or that support the team
Charge purchases accurately and immediately into the Point of Sale system
Accept customer payment, process credit card charges and make change,
Assist the restocking and replenishment of inventory and supplies
Other Duties as Assigned
Qualifications:
Food handlers card and Responsible Beverage Service (RBS) certification required
Solid Customer Service skills
Must be 21 years of age or older
Experience bartending/serving 1+ years
Physical Requirements:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Must be able to stand and exert well-paced mobility for at least 8 hours in length.
Must be able to exert well-paced ability to remain organized and calm during high-volume shifts.
Must be able to lift up to 40 lbs. on a regular and continuing basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual accuracies.
COMMENTS:
This job description is not an exclusive or exhaustive list of all the job functions that this position may be asked to perform from time to time. Regular attendance and prompt arrival to shifts are essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the food industry, employees may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required.
