IT Service Desk Specialist
Duration: 12 Months
Location: Pasadena, TX 77507 (Onsite)
Pay: $30.00–$56.55/hr.
Seeking an IT Service Desk Specialist to provide onsite Level 1/2 technical support in a fast-paced chemical manufacturing environment. This role supports end-user hardware, software, Office 365, and IT service requests while maintaining excellent customer service and adhering to SLA requirements.
Responsibilities:
- Provide Level 1/2 IT support via phone, email, walk-up, and service portal.
- Install, configure, and maintain desktops, laptops, peripherals, and software.
- Troubleshoot Windows 10, Office 365, browsers, and end-user devices.
- Manage incidents and service requests using ServiceNow.
- Escalate complex issues and monitor ticket resolution within SLAs.
- Maintain technical documentation and knowledge base articles.
- Track and manage IT assets.
- Support IT standardization, continuous improvement, and technology deployments.
Qualifications:
- Experience in an IT support or Service Desk role.
- Strong knowledge of Windows 10, Microsoft Office, Office 365, and web browsers.
- Experience with ServiceNow, Microsoft Intune, and endpoint support.
- Excellent communication and customer service skills.
- Ability to work independently in a manufacturing or industrial environment.
- Exposure to OT (Operational Technology) or chemical/manufacturing plants preferred.
- A+ Certification, ITIL knowledge, Cisco networking, Wintel, BitLocker, and security best practices are a plus.
