IT Helpdesk Support

Node.Digital LLC • Full-time • Herndon, VA, US • 18h ago

Location: Hybrid (Herndon, VA)

Employment Type: Part-Time / Contract

About Us

We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.

Position Overview

We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.

Key Responsibilities

Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements
Manage employee onboarding and offboarding, including device provisioning, account administration, and access management
Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls
Provide advanced support for macOS environments and maintain operational support for Windows systems
Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune
Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches
Develop and maintain IT documentation, standards, and operational procedures
Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions

Requirements

Qualifications

5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership
Advanced expertise managing and supporting macOS environments
Strong Google Workspace administration experience
Hands-on experience with MDM platforms and endpoint security solutions
Solid networking and troubleshooting skills
Ability to work independently, manage priorities, and drive projects with minimal oversight
Excellent communication and stakeholder management skills

Preferred Qualifications

Experience supporting consulting, technology, or professional services organizations
Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud)
Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP
Relevant industry certifications

Benefits

We are proud to offer competitive compensation and benefits packages to include