Immediate need for an IT HelpDesk position. The role is initially slated for 4-6 weeks with potential extension. Candidates must be comfortable being onsite in NYC 3x a week during the duration.
Mix of supporting users in NY office HQ (50%) and users in regional offices across the US (50%)
High Priority
- Resolving open Helpdesk tickets using tools such as Zendesk, Jira, Service Now, Freshdesk etc
- Windows user endpoint support
- Okta SSO management
- Google workspace admin tasks and user support
- Experience managing Windows devices with an MDM tool such as Manage Engine, Intune, Jumpcloud, Hexnode
Medium Priority
- MacOS user support
- Experience managing Mac devices with an MDM tool such as Iru, Jamf, Hexnode, Kandji
- Microsoft 365 end user support
- Resolving issues with common end user SaaS apps such as Adobe, Slack, Hubspot, Rippling and similar
Low priority / nice to have
- Purchasing hardware and software using a procurement tool such as Coupa
- AWS and GCP cloud environment support
