Help Desk Support

CareersElite.com • Part-time • New York City Metropolitan Area, US • 1d ago

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Help Desk Support

Pittsburgh Winsupply - Fire Sprinklers & Fabrication

Full-time
New York City Metropolitan Area, US
2d ago

About The Role

Are you looking to start your career in IT Support? We are seeking motivated individuals who are eager to learn, develop technical skills, and build a career in Help Desk Support. No prior professional experience is required, comprehensive training and mentorship will be provided.

This opportunity is ideal for recent graduates, career changers, and individuals passionate about technology and customer service.

Key Responsibilities

Provide first-level technical support to end users via phone, email, chat, or ticketing systems.
Log, categorize, prioritize, and track support requests accurately.
Troubleshoot basic hardware, software, operating system, and network-related issues.
Install, configure, and maintain desktop applications and user accounts.
Assist users with password resets, account access, and general IT support requests.
Escalate unresolved technical issues to senior support teams following established procedures.
Document troubleshooting steps and maintain accurate support records.
Deliver professional, courteous, and customer-focused service during every interaction.
Follow IT policies, security procedures, and service level agreements (SLAs).
Continuously develop technical knowledge through training and self-learning.

Preferred Educational Background

We Welcome Graduates From

Computer Science
Information Technology (IT)
Software Engineering
Computer Engineering
Information Systems
Cyber Security
Telecommunications
Electronics Engineering
Or any related technical discipline

Recent graduates and final-year students awaiting results are encouraged to apply.

Required Skills

Basic understanding of computer hardware and software
Familiarity with Windows operating systems
Basic knowledge of Microsoft Office 365
Understanding of internet, networking, and troubleshooting concepts
Strong communication and interpersonal skills
Problem-solving mindset
Customer service orientation
Willingness to learn new technologies
Ability to work independently and within a team
Good time management and organizational skills

What You'll Learn

IT Help Desk Operations
Ticket Management Systems
Active Directory Fundamentals
Microsoft 365 Administration
Windows Troubleshooting
Remote Desktop Support
Networking Fundamentals
Incident Management
Customer Support Best Practices
IT Service Management (ITSM)

Who Should Apply?

This Role Is Ideal For

Fresh graduates seeking their first IT role
Career changers interested in transitioning into IT Support
Individuals with basic computer knowledge and a passion for technology
Candidates willing to learn and grow in a professional IT environment

What We Offer

Comprehensive hands-on training
Mentorship from experienced IT professionals
Career development opportunities
Practical exposure to real-world IT support environments
Professional and collaborative work culture
Clear career progression into IT Support, System Administration, Network Support, and Cloud Technologies

Experience

0–1 year
Fresh graduates are encouraged to apply
No prior professional experience required

Equal Opportunity Employer

We are committed to fostering an inclusive and growth-oriented workplace and encourage applications from all qualified candidates.

Pittsburgh Winsupply - Fire Sprinklers & Fabrication

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