Job Description and RequirementsThe IT Asset Manager is responsible for the strategic governance, lifecycle management, and optimization of RBFCU's IT assets across the enterprise. This role ensures accurate asset visibility, cost-effective utilization, and compliance with regulatory and internal requirements, while leading IT Asset Management (ITAM) to support business continuity, audit readiness, and operational efficiency. Responsibilities will include assisting teams with updating and maintaining the data integrity of the IVANTI Configuration Management Database (CMDB). In addition, the Asset Manager will partner closely with Desktop Support, the IT Service Desk, and Purchasing to plan and coordinate hardware and software needs.
Essential Functions and Responsibilities:- Lead and manage the IT Asset Management (ITAM) team, overseeing a portfolio of 20,000+ IT assets
- Establish and maintain ITAM governance frameworks, policies, and standards
- Ensure equipment availability to support business needs
- Manage team efforts to maintain hardware/software inventory accuracy by following asset management principles and concepts, while enforcing industry standards compliance and adhering to the Life Cycle Management processes for hardware and software licenses
- Collaborate closely with IT teams involved in ordering, maintaining, or servicing IT assets
- Prepare and provide detailed reports for NCUA audits and management, ensuring accuracy, completeness, and compliance of all IT asset records and software licensing
- Support disaster recovery efforts of planning and execution, ensuring quick restoration of critical IT services during disruptions. Contribute to regular testing and updates of disaster recovery procedures
- Manage the life cycle of IT assets from acquisition to disposal, including tracking warranties, planning for upgrades, and scheduling replacements to ensure minimal disruption to organization
- Handle the disposal of decommissioned equipment, ensuring compliance with environmental and company regulations, and optimizing the disposal process to minimize waste and cost. Act as RBFCU liaison for disposal vendor scheduling and communications
- Establish KPIs and drive continuous improvement
- Manage the bulk loading of equipment into different statuses within the discovery tool, ensuring accurate and timely updates to reflect asset life cycle
- Oversee team accountability for analyzing budgets, proposals, and vendor contracts compliance of software assets
- All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:- Bachelor's Degree. In lieu of bachelor's degree, four years of related experience will equal to bachelor's degree
- Minimum of 5 years' IT Asset Management experience
- Minimum of 3 years management experience
- Minimum of 3 years' experience working with asset management/tracking tools
- Strong knowledge of asset management principles and concepts applicable to hardware, software, and inventory management
- Working knowledge of software asset management policies, practices, technology, and licensing in the Windows Desktop platforms
- Willing to participate in moderate to highly complex projects within or outside of the department
- Strong research and data analysis skills with the ability to communicate results with colleagues and management
- Strong verbal/written communication and problem-solving skills
- Ability to work independently and take initiative with minimal supervision
- Strong organizational and time management skills necessary as well as ability to multi-task to meet deadlines
- Strong interpersonal, collaboration, and customer service skills
- Acquired or studying for CITAM (Certified IT Asset Manager) Certification or equivalent work experience.
- Experience using Microsoft Excel, PowerPoint, and Project.
- Excellent organizational and communication skills.
- Working knowledge of a Service Management tool (e.g., IVANTI/HEAT, BMC Remedy, ServiceNow)
- Strong conceptual technical background in Information Technology with a focus on infrastructure
- Ability to work effectively with IT, Procurement professionals, and Management
