Job role: Information Technology Specialist
Location: Des moines ,IOWA
Job Description:
Skills & Competencies
Knowledge
Customer service principles, customer needs assessment, and service quality management Computer hardware, software, applications, and programming concepts English language, grammar, and technical communication standards Engineering and technology principles for system design and implementation Administration and management practices including strategic planning, leadership, and resource allocation Telecommunications systems and network operations
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Abilities
Communicate ideas effectively in both verbal and written formats Read, interpret, and understand technical and business documentation Apply deductive and inductive reasoning to solve problems Listen actively and comprehend information presented by stakeholders Organize and sequence information logically (information ordering)
Demonstrate creativity, originality, and idea generation Exhibit category flexibility and adapt problem-solving approaches Identify problems early through strong problem sensitivity
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Core Skills
Critical thinking and analytical problem-solving Active listening and stakeholder engagement Reading comprehension and technical analysis Active learning and adaptability to new technologies Judgment and decision-making based on cost-benefit analysis Systems analysis and performance evaluation Service orientation and customer-focused mindset Complex problem solving across enterprise IT systems
Minimum Qualification Requirements:
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security.
2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security, and experience equal to two years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security.
3) All of the following (a and b): a. Three years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, product management, system testing and quality assurance,
mainframe and platform administration, and/or information technology security; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) All of the following (a and b): a. Five years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and b. Either of the following: i. Certification from an authorized educational institution/major computer or software producer in one or more of the specialty areas listed in part a; or ii. Eighteen semester hours from an accredited college or university in one or more of the specialty areas listed in part a.
5) Current, continuous experience in the state executive branch that includes six months of full time work as an Information Technology Specialist 4.
