Customer Service | Employee Relations | Operations
Do people naturally come to you when there's a problem?
Can you have a difficult conversation while still treating people with dignity and respect?
Are you the person who follows through—even when the conversation is uncomfortable?
If so, we'd love to meet you.
We're looking for an Onsite Staffing Coordinator to support a busy clerical/call center operation. You'll be the primary point of contact for both our client and the temporary employees working onsite.
No two days are the same. One minute you'll be welcoming a new employee, the next you'll be coaching someone on attendance, resolving a payroll question, or partnering with the client to make sure staffing needs are covered.
What You'll Do
Build strong relationships with client supervisors and employees
Conduct daily employee check-ins
Monitor attendance and punctuality
Coach employees on performance expectations
Deliver corrective actions and written warnings when needed
End assignments professionally and respectfully when necessary
Recruit and onboard replacement employees
Track attendance, headcount, and staffing needs
Resolve timekeeping and payroll questions
Help create a positive, accountable work environment
We're Looking For Someone Who
Is dependable and shows up every day ready to lead
Has outstanding communication and customer service skills
Can confidently hold people accountable while remaining respectful
Doesn't avoid difficult conversations
Stays calm under pressure
Is organized and follows through on commitments
Can balance empathy with accountability
Thrives in a fast-paced environment where priorities change quickly
Experience
Staffing, recruiting, employee relations, HR, retail management, hospitality management, call center leadership, or similar experience is preferred.
Bilingual English/Spanish is a plus.
This Job Is NOT For You If
You avoid confrontation.
You struggle with organization or follow-through.
You frequently call off or arrive late.
You need constant direction.
You have trouble enforcing policies consistently.
This Job IS For You If
You take pride in being dependable.
You communicate honestly.
You enjoy helping people succeed—but aren't afraid to hold them accountable when expectations aren't met.
If that sounds like you, we'd love to hear from you.
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📧 Email us today: Hello @ sosa-bpo .com
***PLEASE send your resume ALONG with why you think you're a FIT for this job.***
