IT Support Specialist II - NYC, NY 10001
- July 2026 - start date - ongoing assignment
- Corporate Office Environment
Required Experience
- Provide dedicated support for design and engineering environments, with a strong emphasis on AutoCAD, Mastercam, and other CAD/CAM and engineering applications used by manufacturing and engineering teams.
Position Overview
The IT Support Specialist's primary responsibility is to provide proximity IT support for the manufacturing infrastructure and operations, including computer hardware, software, applications, network printers, scanners, and other manufacturing-related technologies. The position is responsible for providing service delivery, including incident, problem, and change management, to support Information Technology initiatives within the location.
Key Accountabilities
Provide Local Technical Support
- Provide local technical support and assistance for all computer hardware (laptops, printers, RFID antennas, telephones, scanners, etc.).
- Act as the onsite single point of contact for internal client technical issues, working with internal and external IT teams, including external vendors.
- Provide dedicated support for design and engineering environments, with a strong emphasis on AutoCAD, Mastercam, and other CAD/CAM and engineering applications used by manufacturing and engineering teams.
Install & Configure Systems
- Install and configure workstations, software, and systems as designated by the Information Technology division.
- Follow SOPs and knowledge documentation to ensure consistent solution delivery.
- Assist internal and external IT teams with all project and support deliverables pertinent to the location.
IT Service Management
- Utilize ServiceNow to track, update, and resolve incidents and requests for local operations.
- Ensure adherence to documented processes and policies.
- Communicate escalations to management and external IT teams.
Documentation & Training
- Provide training and knowledge transfer to operational staff.
- Create documentation for site-specific processes, including Knowledge Articles and SOPs.
System Monitoring & Inventory
- Monitor the health and maintenance of local IT systems, including servers, networks, telephony, and other critical systems.
- Track and maintain IT inventory specific to the location.
Job Requirements
Technical Skills & Knowledge - Strong knowledge of end-user hardware and peripherals, including:
- Laptops and desktops
- Printers, scanners, and networked devices
- RFID equipment, telephony, and other manufacturing-related technologies
- Experience installing, configuring, and troubleshooting:
- Workstations and standard enterprise software
- Network-connected devices and peripherals
- Working knowledge of IT Service Management (ITSM) practices and tools (e.g., ServiceNow), including:
- Incident, request, problem, and change management
- Accurate ticket documentation and status updates
- Basic understanding of:
- Networking fundamentals and connectivity troubleshooting
- Server, network, and telephony system health monitoring from a site-support perspective
- Experience with IT asset and inventory management, including tracking and maintaining site-specific equipment.
Documentation, Training & Communication - Ability to follow and apply Standard Operating Procedures (SOPs) and knowledge documentation.
- Experience creating and maintaining:
- Knowledge Articles
- Site-specific SOPs
- User-facing technical documentation and guides
- Ability to provide effective training and knowledge transfer to manufacturing and operational staff.
- Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users.
Professional Competencies
- Strong problem-solving skills with the ability to resolve most technical issues independently.
- Ability to appropriately escalate complex or high-impact issues and communicate clearly with IT leadership and support partners.
- High level of motivation and interest in learning new technologies and processes.
- Ability to work effectively with minimal supervision in a fast-paced operational environment.
- Strong organizational skills and attention to detail, particularly in documentation, ticketing, and asset tracking.
- Reliable attendance and schedule adherence to support manufacturing and business operations.
Level Of Knowledge, Skills & Authority
- Applies established and advanced IT support concepts, practices, and procedures within a manufacturing or operational environment.
- Adapts tools, processes, and techniques to meet location-specific requirements.
- Performs varied and moderately complex work under limited supervision.
- Resolves the majority of local IT issues independently, escalating only the most complex problems.
- Operates within defined policies while exercising sound judgment to ensure consistent service delivery.
Education: Associate Degree
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
