Desktop Support Specialist

Sharp Brains • Contract • Ketchikan, AK, US • 1w ago

Key Responsibilities:

Diagnose and resolve hardware, software, and network issues for end-users.
Perform break/fix repairs on desktops, laptops, printers, and other peripherals.
Install, configure, and upgrade operating systems and software applications.
Respond to user support requests via ticketing system, email, or phone.
Maintain inventory of hardware, software, and spare parts.
Escalate complex issues to higher-level IT support when required.
Document troubleshooting steps and solutions for knowledge sharing.

Qualifications & Skills:

Preferred:

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