We’re looking for a talented IT Administrator to join our team. You will play a vital role in maintaining and optimizing our IT systems and ensuring their smooth operation. You will be responsible for handling various technology-related tasks, providing technical support to end-users, and contributing to the overall efficiency and security of our technology environment.
Duties and Responsibilities:
User Support and Technical Assistance:
- Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently
- Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations
- Assist in setting up and configuring workstations, printers, and other peripherals for employees
System Administration:
- Assist in maintaining our servers, ensuring their stability, security, and optimal performance
- Monitor system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions
- Assist in data backups and contribute to disaster recovery planning
Network Management:
- Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access
Software and Hardware Management:
- Install, upgrade, and configure software applications, ensuring they are properly licensed and updated
- Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements
IT Security and Compliance:
- Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats
- Stay informed about the latest security threats and best practices and actively participate in security awareness programs
Skills and Qualifications:
Must have Qualifications:
- 2-3 years of work experience as an IT Support Specialist, or a similar role
- Expert communicator with strong experience providing white-glove service to senior leaders and executives
- Solid knowledge of computer systems, hardware, software, and network administration
- Strong experience with Microsoft Windows and Office applications
- Proficiency in troubleshooting technical issues and providing timely solutions
- Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred
- Must possess a valid Driver’s license and be able to operate a light vehicle
- Ability to drive and accessvarious areas of the mine site(s)
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