General Manager
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Sick Leave
- 401(k)
- Cell phone stipend
- Mileage reimbursement
The General Manager is responsible for the overall leadership, performance, and profitability of Kent's Bromeliads. This position oversees all aspects of the business, including Sales, Production, Inventory Management, Logistics, Customer Service, Purchasing, and Employee Development.
The General Manager is responsible for building a high-performing culture, driving operational excellence, growing revenue, improving profitability, and ensuring exceptional customer satisfaction. This role works closely with ownership and executive leadership to execute company objectives and strategic initiatives.
This is a hands-on leadership role requiring strong business acumen, operational expertise, and the ability to lead teams across multiple departments.
Required
- 4+ years of leadership experience in operations, agriculture, horticulture, manufacturing, distribution, wholesale, or related industries.
- Proven experience managing multiple departments and teams.
- Strong financial and operational management experience.
- Experience leading managers and supervisors.
- Ability to analyze business metrics and drive performance improvements.
- Strong communication, leadership, and decision-making skills.
- Experience managing budgets, labor costs, and operational expenses.
- Valid driver's license and acceptable driving record.
Preferred
- Experience in greenhouse, nursery, agriculture, horticulture, live goods, or plant production industries.
- Experience working with major retail accounts such as Home Depot, Costco, Trader Joe's, or similar national retailers.
- Experience overseeing production planning, inventory forecasting, and logistics operations.
- Bilingual English/Spanish.
- Experience managing businesses with $10M+ annual revenue.
Business Performance
- Revenue growth
- Profitability
- Customer retention
- Operational efficiency
- Strategic execution
Direct oversight of:
- Department Managers
- Supervisors
- Administrative Leadership
Responsibilities include:
- Setting expectations
- Coaching and development
- Performance management
- Succession planning
- Building a culture of accountability
Operations
- Production planning and execution
- Inventory management
- Shipping and logistics performance
- Labor utilization
- Process improvement
- Cost control
Sales & Customer Relationships
- Support strategic customer relationships.
- Partner with sales leadership to drive growth.
- Maintain service standards for key accounts.
- Assist with major customer negotiations and business reviews.
Track and manage:
- Revenue vs. target
- Gross margin
- Labor costs
- Inventory performance
- Production efficiency
- Customer retention
- Operational expenses
Provide leadership with actionable recommendations and strategic solutions.
Expectations
- Review sales, inventory, production, and shipping priorities.
- Monitor operational performance across all departments.
- Resolve customer, production, and operational issues.
- Support department managers and supervisors.
- Ensure accountability and execution throughout the organization.
- Monitor labor utilization and operational efficiency.
- Conduct leadership meetings with department managers.
- Review sales forecasts and inventory requirements.
- Evaluate operational and customer service metrics.
- Identify opportunities for process improvement.
- Review staffing levels and workforce planning.
- Report business performance to ownership.
- Review financial performance and profitability.
- Evaluate department performance against goals.
- Develop action plans for business growth.
- Improve systems, workflows, and operational efficiencies.
- Review customer retention and account growth opportunities.
- Conduct strategic planning with ownership.
Departments You Will Oversee
- Sales & Key Accounts
- Production & Growing Operations
- Inventory Planning
- Shipping & Logistics
- Customer Service
- Purchasing & Procurement
- Warehouse Operations
- Administrative Support Staff
Physical Requirements & Work Environment
- Must be able to sit, stand, and walk for extended periods.
- Must be able to lift and carry up to 50 pounds.
- Must be able to bend, stoop, kneel, reach, and climb stairs as needed.
- Must be comfortable working in office, warehouse, greenhouse, nursery, and outdoor environments.
- Must be able to work in varying weather conditions, including heat, humidity, cold, and direct sunlight.
- Must be able to travel between company facilities, customer locations, and industry events.
Company Description
At Elevate Living Design, we believe in creating vibrant and inspiring spaces with the beauty of nature. Specializing in Bromeliads and a wide variety of houseplants, we offer carefully selected, high-quality plants that elevate both indoor and outdoor environments. Whether you're a seasoned plant enthusiast or new to the world of greenery, we provide options to suit every style and need.
Our company culture is rooted in collaboration and growth. We thrive as a team, working together to cultivate excellence in every aspect of our business. At Elevate Living Design, we don't just grow plants; we grow as individuals and as a team, always striving to elevate each other and our community.
Join us in bringing life and design together for spaces that inspire.
