Company Description
ORENDA is a fully integrated organization specializing in product development, manufacturing, and distribution across the beauty, skincare, fragrance, and wellness industries. Acting as the operational backbone for modern brands, ORENDA guides products through every stage of their lifecycle, from concept to global distribution. The company is committed to fostering aligned partnerships, delivering clarity, structure, and operational excellence. With a mission to be the best partner for clients, ORENDA strives to support brands in achieving long-term growth and success.
Role Description
This is a full-time, on-site role for a Manager, Client Operations, based in Greenwich, CT.
The Manager, Client Operations serves as the primary liaison between assigned client brands and internal teams, ensuring seamless execution of projects from concept through commercialization. The role is ideal for a motivated professional who thrives in a fast-paced, multi-brand, entrepreneurial environment who can ensure timelines, teams, and deliverables stay tightly aligned. The right individual is a strategic partner to clients and an internal driver of excellence and is also responsible for compilation of end-to-end cost management. This role focuses on relationship management, cross-functional coordination, and operational excellence. The Manager, Client Operations partners closely with Packaging, Product Development, Regulatory, Supply Chain, and Operations to translate client vision into high-quality, market-ready products.
Qualifications
Client Relationship Management
- Act as the main point of contact for assigned client brands, fostering strong, collaborative, and long-term relationships
- Serve as the trusted internal advocate for the client, ensuring goals, timelines, and expectations are clearly communicated and met
- Lead regular client meetings, status updates, and project reviews
- Build strong, multi-level customer relationships to influence decisions and deepen engagement.
- Act as a trusted advisor by understanding customer objectives and aligning company capabilities.
- Travel as necessary to interact and support assigned clients at their location.
Project & Product Integration
- Manage end-to-end execution of client programs from initial briefing through formulation, packaging integration, scale-up, and production
- Coordinate product development activities including formula development, testing, validation, and commercialization milestones
- Manage Costing process from target costing all the way through final actual costing
- Ensure packaging components, artwork, and specifications align with regulatory and manufacturing requirements
- Identify and pursue growth opportunities such as new items, expanded assortment, and seasonal programs.
Cross-Functional Coordination
- Partner with Product Development, Packaging Engineering, Regulatory, Quality, Supply Chain, and Operations teams
- Translate client requests into clear internal documentation, timelines, and action plans
- Proactively identify risks and drive resolution across teams
Documentation & Process Management
- Maintain accurate project documentation including briefs, specifications, timelines, and approvals
- Ensure accurate execution of new item set-ups, pricing updates, and promotional entries.
- Support costing reviews and forecasts in collaboration with internal teams
- Ensure adherence to internal processes, quality standards, and GMP requirements
