Virtual Finance Manager

Group 1 Automotive, Inc. • Full-time • Egg Harbor Township, NJ, US • 1d ago

The Virtual Finance Manager is responsible for driving revenue growth through the sale of Finance & Insurance (F&I) products while delivering an exceptional virtual customer experience. This role leads the full F&I sales process—from customer interview and product presentation to objection handling and closingy. The ideal candidate is highly motivated, results-driven, and skilled in building relationships, communicating effectively, and achieving performance targets in a fast-paced, customer-focused environment.

Must reside in a state where Group 1 dealerships are located.

Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
Achieve and exceed performance targets and key objectives
Conduct virtual F&I transactions, leading the full Virtual F&I sales process, including:
- Customer interview
- Product presentation (menu)
- Upselling and closing
Remain on virtual calls through completion of the Retail Installment Sales Contract (RISC) to ensure deals are fully secured
Clearly explain and answer questions regarding:
- F&I products and services in the Virtual F&I office
- Retail Installment Sales Contracts
Effectively isolate and overcome client objections and close sales opportunities
Maintain accurate and detailed records of activities and performance metrics for Virtual F&I
Communicate daily with internal stakeholders on Virtual F&I performance and deal status
Participate in dealer meetings, sales calls, and team discussions as needed
Build and maintain strong, positive customer relationships throughout the virtual buying experience
Enhance customer satisfaction during the entire purchase process
Demonstrate behaviors aligned with the Company’s values and culture in all interactions with customers, colleagues, and vendors

Must live in Marlyland, New Jersey or Massachusettes
Minimum of 3+ years of experience in a dealership F&I role
Honda/Acura experience preferred but not required
Strong verbal, written, and interpersonal communication skills, with the adeptness to interact effectively at all levels internally and externally
Highly self-motivated with strong customer-facing and sales skills
Positive attitude with a high-energy, results-driven mindset
Professional demeanor and strong work ethic
Ability to work a flexible schedule, including evenings and weekends
Ability to work remotely from home
Experience with Darwin and/or CDK systems is a plus

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify