Summary Of Position
The IT Support Technician will be involved with the support and maintenance of the First Flight Health Centers technical equipment. The duties include being a point of contact for IT related questions at the user level, and responding to user needs in a timely manner, among other duties. Work may also occasionally include technical equipment set up and minor equipment repairs.
Principal Duties and Responsibilities
- Provide friendly, practical support for computers, monitors, docking stations, printers, scanners, phones, fax machines, and other desk hardware.
- Provide technical support to employees or customers via phone, email, or in person
- Maintain accurate notes on issues, fixes, equipment changes, and recurring problems
- Escalate issues appropriately when a problem requires deeper vendor or leadership involvement
- Set up new user accounts, systems, and equipment (computers, printers, mobile devices)
- Assist with maintaining the asset management program
- Assist with HIPAA compliant equipment destruction
- Assist with network troubleshooting, including connectivity and security issues
- Assist with routine system maintenance, upgrades, and backups
- Ensure compliance with IT policies, security standards, and procedures
- Train users on basic IT functions and best practices
- Establish and maintain good relationships with clients and colleagues
- Other duties as assigned
Required Skills Or Abilities
- Strong knowledge of Windows and Microsoft 365
- Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs)
- Familiarity with hardware troubleshooting and repair
- Experience with helpdesk or ticketing systems
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
- Ability to work independently and as part of a team
Required Knowledge, Experience Or Licensure/Registration
- 1-3 years of IT support, help desk, desktop support, field technician, or related experience
- Working knowledge of Windows computers, user accounts, printers, scanners, fax machines, VOIP phones and other common office equipment.
- Basic networking knowledge
- Experience with remote support tools
- Ability to lift and move typical office technology equipment as needed
- Valid drivers license and ability to travel between offices as needed
- Experience with NextGen EHR System preferred but not required
Why You'll Love Working Here
- Competitive pay
- Medical, dental, and vision insurance
- Employer Covered life insurance, short-term disability, and long-term disability
- Paid time off and holidays
- Retirement plan with company match
- Supportive team environment
- Opportunities for growth and development
