IT Manager
Who We Ar
eAMPAM Parks Mechanical specializes in multifamily residential construction. The company's core strength is its design-build model that allows clients to minimize risk, shorten construction schedules, and accelerate building occupancy. Our IT team plays a critical role in enabling operations across project sites, offices, and the enterprise
.
Job Summar
yThe IT Manager is a working manager responsible for the day-to-day operations and continuous improvement of AMPAM's IT environment. This role requires a hands-on technical leader who can both manage and execute — overseeing the existing IT team and support processes while also directly administering and evolving our security, network, and productivity platforms. The ideal candidate brings deep technical proficiency alongside the leadership skills to develop staff, manage vendors, and align IT initiatives with organizational goals
.
Key Responsibiliti
esTeam Leadership & Helpdesk Operatio
- nsLead, mentor, and develop the IT support team, fostering accountability, collaboration, and continuous learnin
- g.Oversee and improve existing helpdesk operations — refine ticketing workflows, SLA management, escalation procedures, and documentation practice
- s.Evaluate current support processes and introduce measurable improvements in response times, resolution quality, and end-user experienc
- e.Serve as an escalation point for complex technical issues, ensuring timely resolution and minimal business disruptio
n.
Network & Security Infrastruct
- ureAdminister and maintain the Palo Alto firewall environment, including policy management, threat prevention rules, VPN configurations, and firmware lifecyc
- le.Manage and optimize Proofpoint email security — maintain policies, review quarantine activity, tune filtering rules, and respond to emerging threa
- ts.Administer Cynet endpoint detection and response (EDR/MDR) platform; monitor alerts, investigate incidents, and ensure endpoint protection is current and effecti
- ve.Maintain ManageEngine environment (ITSM and/or endpoint management modules) to support operations, asset tracking, and automati
- on.Proactively monitor the security landscape and apply configuration updates, patches, and policy changes across all security platforms to address evolving threa
ts.
Microsoft 365 Administration & Expan
- sionAdminister and govern the M365 tenant, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD/Entra
- ID.Identify, plan, and implement additional M365 services and policies — including Conditional Access, Defender for Business/Endpoint, DLP policies, and compliance features — to expand security posture and productivity capabilit
- ies.Ensure proper licensing, configuration, and user lifecycle management across the M365 environm
- ent.Drive adoption of underutilized M365 capabilities that align with business needs and improve operational efficie
ncy.
IT Strategy, Projects & Vendor Manag
- ementPartner with the Director of IT and organizational leadership to align technology initiatives with business g
- oals.Manage IT projects from planning through implementation, ensuring timelines and deliverables are
- met.Oversee vendor relationships and procurement, ensuring cost-effective solutions and contract compli
- ance.Establish and enforce IT policies, security protocols, and data governance standards to protect company assets and ensure regulatory compli
- ance.Stay current on emerging technologies and the evolving threat landscape, recommending proactive improvem
ents.
Qualific
ations
R
- equired5+ years of progressive IT experience, including at least 2 years in a leadership or managemen
- t role.Demonstrated hands-on experience as a working IT manager — comfortable both managing a team and directly executing technica
- l work.Hands-on experience administering Palo Alto Networks firewalls (policy management, threat prevention
- , VPN).Working knowledge of Proofpoint email security administ
- ration.Experience with endpoint security platforms (Cynet or comparable EDR/MDR solu
- tions).Experience with ManageEngine (ITSM and/or endpoint manag
- ement).Strong proficiency in Microsoft 365 administration — Exchange Online, Teams, SharePoint, Intune, Entra ID/Az
- ure AD.Demonstrated experience managing IT budgets, vendors, and project tim
- elines.Excellent communication, leadership, and problem-solving skills with the ability to translate technical concepts for non-technical stakeh
olders.
P
- referredBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent expe
- rience).Certifications such as PCNSA/PCNSE (Palo Alto), MS-102 (Microsoft 365 Administrator), ITIL, CISSP, or equ
- ivalent.Experience in construction, real estate, or project-based ind
- ustries.Familiarity with cloud infrastructure and hybrid networking envir
onments.
Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment spo
nsorship.
Recruitmen
t AgenciesTo protect the interests of all parties, AMPAM WILL NOT accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AMPAM, including unsolicited resumes sent directly to AMPAM leaders/managers/coworkers or to AMPAM's database will be considered AMPAM property. AMPAM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Inquiries from external recruitment agencies should be directed ONLY to our talent acquisi
tion team.
