The IT Manager leads a geographically diverse team of IT Technicians responsible for providing IT support and service management and company staff.
This role oversees technology, including operational equipment, software systems, AV equipment, and customer service and and staff computers.
The IT Manager works closely with the VP of IT to manage IT services across the organization and ensure technology resources effectively support the day-to-day operational needs of each location.
This position supervises Level 1 and Level 2 support staff and ensures team members are adequately trained to perform their job responsibilities.
The IT Manager provides the leadership needed to ensure smooth IT service management, consistent support delivery, and successful implementation of new technologies at library locations.
This position is required to be onsite and is not a remote position.
No Relocation Assistance will be provided for this position.
$85,000-$90,000 annually
PRIMARY RESPONSIBILITES
- Provide leadership, mentorship, and direction to the IT Team in a manner that supports the Company’s culture, mission, and values.
- Supervise technical staff, including recruitment, onboarding, training, coaching, performance management, and evaluations.
- Ensure the Company maintains adequate and effective technology resources to support daily operational and business needs.
- Manage a geographically diverse technical team with varying operational responsibilities in a virtual environment.
- Oversee projects to ensure timelines, deliverables, and business objectives are successfully achieved.
- Build and maintain strong customer relationships while ensuring high levels of service and support.
- Assess, anticipate, communicate, and respond to customer needs, requirements, and expectations.
- Continuously evaluate, develop, and implement processes that improve operational efficiency, service delivery, and knowledge sharing within the IT Team and customer base.
- Troubleshoot and resolve complex technical issues while leading the development of creative and effective solutions.
- Support the implementation and maintenance of new technologies across library and business locations.
- Promote a high level of accountability, responsiveness, collaboration, and customer service within the IT Team.
JOB REQUIREMENTS
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
- Demonstrated progressive experience in IT support, systems management, and leadership roles preferred.
- Strong knowledge of current and emerging technologies, systems, and IT support practices.
- In-depth experience supporting Microsoft operating systems required; experience with library-specific software and technologies preferred.
- Experience utilizing remote support tools and troubleshooting methods.
- Proven ability to manage multiple projects, priorities, and deadlines simultaneously.
- Ability to work effectively in a fast-paced, high-pressure, and multi-tasking environment.
- Demonstrated ability to think strategically, proactively, and solve problems effectively.
- Excellent verbal and written communication skills.
- Strong customer service focus with the ability to build positive working relationships.
- Strong organizational skills with meticulous attention to detail.
- Collaborative and communicative leadership style with the ability to coach and support team members.
- Ability to work evenings and weekends as operational needs require.
- Ability to travel to business and regional locations as needed.
