ABOUT THE COMPANY
Dew Wealth Management is a Fiduciary Investment Advisory Firm that provides "Fractional Family Office" wealth management services to entrepreneurs through a model that is disrupting the investment advisory industry. Our visionary model and elite team of highly entrepreneurial advisors has resulted in an aggressive growth trajectory that Inc. Magazine has recognized as one of the fastest-growing privately held companies in the United States. We have also been lauded by Investment News as one of the "Best Places to Work for Financial Advisors," and are a "Great Place to Work" certified company. If you love being challenged by complex problems and are hungry for an opportunity to rapidly advance your skillset and career, Dew Wealth Management offers a collaborative and supportive culture that will invest in your professional development in equal measure to your investments in our clients' success.
ABOUT THE ROLE
The role of the Junior IT Administrator is to serve as the firm's front line of IT support and to progressively take on Microsoft 365 administration and recurring security and compliance tasks under the supervision of the IT Manager. The Junior IT Administrator is curious, accountable, and self-directed, and brings a builder's mindset to internal automation and AI tooling alongside the daily work of keeping the firm's technology running. This is an entry-level role designed to develop into a deeper IT administration and security specialty over time.
RESPONSIBILITIES
- Provide front-line IT support and progressively take on administrative responsibility for the firm's Microsoft 365 environment, security operations, and internal automation.
- Triage and resolve IT support tickets from a fully remote team of approximately 50 employees, working in Microsoft 365, Intune, Defender, Entra ID, Monday.com, and Make.com.
- Provision and offboard user accounts, manage license assignments, and assist with day-to-day access requests under the IT Manager's direction.
- Perform routine identity verification and password reset procedures consistent with the firm's security SOPs.
- Document recurring issues into SOPs and update existing documentation as workflows change.
- Support the firm's Microsoft 365 administration cycle and grow into ownership of individual tasks.
- Support the IT Manager on the recurring Microsoft 365 administration cycle (Microsoft Daily Alerts review, spam exceptions, External Sender Banner sync, M365 change review, outdated apps blocking, and contractor onboarding).
- Progressively take ownership of individual Microsoft 365 administration tasks as competence grows, with explicit handoff from the IT Manager.
- Maintain technical documentation related to system configurations, procedures, and troubleshooting steps.
- Support the firm's security and compliance routine.
- Perform first-pass review of routine alerts (sign-in anomalies, user-reported phishing, device compliance) and escalate as the IT Manager's playbook directs.
- Support recurring compliance documentation tasks (banner exemption changes, device audit logs, weekly monitoring records).
- Execute repetitive security tasks under standard operating procedure, including password resets following identity verification and contractor access provisioning.
- Build internal automations and AI tooling.
- Identify opportunities to reduce repetitive IT work through scripting, Make.com scenarios, and AI agents on the firm's Claude API.
- Scope, build, and ship small automation projects under the IT Manager's review.
- Bring outside curiosity into the role and pitch tools, agents, and scripts that the IT Manager and the AI Builder team can adopt or extend.
QUALIFICATIONS
- Associate's degree, bachelor's degree, technical bootcamp, or equivalent self-directed coursework in computer science, information technology, systems engineering, cybersecurity, or a related field. Equivalent demonstrated experience is acceptable in lieu of a degree.
- Zero to two years of professional IT experience. Helpdesk, MSP, IT support internship, or comparable hands-on experience preferred but not required.
- Microsoft 365 at a working user level (Exchange Online, SharePoint, Teams), with willingness to grow into administration under supervision.
- Familiarity with Entra ID (Azure AD) concepts, including user provisioning, group membership, and basic role assignment.
- Basic scripting ability in PowerShell, Python, or a comparable language. The ability to read, modify, and write small scripts is required; full software development experience is not.
- Demonstrated experience using AI tools (Claude, ChatGPT, Cursor, Microsoft Copilot, or similar) to build at least one functional artifact, including but not limited to an agent, automation, chatbot, script, or small application. Hobby, school, internship, and prior-job projects all qualify.
- Strong written and verbal communication, sufficient to interact daily with non-technical teammates across Teams, Monday.com, and Outlook.
- Must reside in the continental United States, excluding CA.
REQUIRED SKILLS
- Enthusiasm, integrity, and a commitment to live out the organization's five core values of transparency, collaboration, curiosity, visionariness, and hustle.
- Self-directed in a fully remote environment, with the discipline to manage your own time, communications, and follow-up without daily supervision.
- Intellectually curious, with the ability to learn new tools, platforms, and processes on the job.
- Patient and clear when helping non-technical teammates work through technical problems.
- Comfortable receiving direction, asking clarifying questions, and surfacing issues early rather than late.
PAY RANGE AND COMPENSATION PACKAGE
Compensation for this role is $50,000 per year. Additionally, the firm offers a generous benefits package including fully subsidized healthcare for employees, a 401(k)-matching program, and an Employee Stock Ownership Plan at no cost to you.
EQUAL OPPORTUNITY STATEMENT
Please apply via the external link provided. Dew Wealth Management is an Equal Opportunity Employer. We do not discriminate based on age, disability or veteran status, sex, race, religion or belief, gender, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential.
