Duties
The duties and responsibilities for a IT Specialist (CUSTSPT/SYSADMIN) GS-2210-12 generally include, but are not limited to, the following:
- Performs customer support duties to include account management, password resets, and addressing priority needs for the organization.
- Analyzes configuration management processes and procedures, develops and recommends processes, software, and procedures to ensure effective configuration management.
- Identifies and carries out actions investigates, recommend a cost-effective solution to management.
- Plans and coordinates the maintenance, upgrade, and support of systems. Schedules maintenance activities during off-peak usage periods.
- Manages and maintains the baseline configuration of hardware, software, and network systems.
Requirements
Conditions of employment
- You must be a United States Citizen or National.
- You will be required to complete a pre-employment security investigation and background check which includes a drug screening.
- You may be required to complete a probationary or trial period. See "Additional Information" for specific details.
- Selective Service registration is required for males born on, or after, December 31st 1959. Those not registered should have an approved exemption on file.
- You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
- Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
- A USA Hire assessment is required. An email will be sent with additional information after you submit your application. You will have 48 hours from the closing date of this announcement to complete the assessment.
- This position requires the candidate to be able to hold a security clearance at the Top Secret / SCI security level.
- This position requires temporary duty (TDY) business travel approximately 25% of the time.
- This position is designated as Mission Critical/Mission Essential (See Announcement Questionnaire for detailed description)
Qualifications
To qualify for the position of IT Specialist (CUSTSPT/SYSADMIN), at GS-2210-12, you must meet the basic qualification requirements listed below.
Basic Qualifications (2210 Series)
- Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience:
To qualify for the GS-12 grade level, you must have one (1) year of specialized experience equivalent to at least the GS-11 grade level in the Federal service, or comparable non-Federal experience. Specialized experience is defined as experience performing the following duties:
- Supports organization systems including a variety of applications, platforms, and system images.
- Plans and oversee hardware and software installation on customer workstation.
- Troubleshoots hardware, maintenance, and repairs to equipment.
You
MUST meet all qualification requirements, including time-in-grade, by the 06/03/2026 of this announcement.
Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.
See the Required Documents section for important notes about what must be included in your resume.
After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required of you. You will have 48 hours from the closing date of this announcement 06/03/2026 to complete the assessment as this assessment is part of your application.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify.
For the GS-12 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.
Additional information
Additional selections may be made from this announcement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.
Career Transition Programs ()
These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
- Meet
- Be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and
- Submit the appropriate documentation to support your
Probationary or Trial Period (as applicable): As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here:
DOJ Reasonable Accommodation Policy: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here:
Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Additional information is found at:
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
- Continued from Additional Information
Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to Ebony Stephenson at .
Note: In accordance with 5 U.S. Code
- 9202(c) and 5 C.F.R
- 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act.
This position is excluded from the bargaining unit.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
