General Description
Join a fast-paced enterprise IT environment supporting end-user operations, hardware deployment, and onsite technical support within a large-scale business setting in the United States. We are looking for experienced IT Service Desk Engineers to support an ongoing onsite engagement in Bingen, Washington.
This opportunity is ideal for hands-on IT support professionals who are comfortable working directly with end users, managing workstation deployments, handling inventory and asset control, and supporting day-to-day IT operations in a structured enterprise environment.
The role will involve front-line technical support, endpoint readiness, onboarding and offboarding support, hardware lifecycle activities, and coordination with internal IT teams and third-party support providers.
This is a contract engagement (initial 6 months) with an immediate hiring timeline.
Key Responsibilities
- Provide Level 1 technical support for desktops, laptops, printers, mobile devices, docking stations, conference room equipment, and standard business applications
- Handle incident troubleshooting and service requests through onsite, remote, phone, and ticket-based support channels
- Support Microsoft 365 applications, email, Teams, password resets, MFA setup, VPN access, printing, and workstation peripherals
- Stage, configure, deploy, and recover workstations and related endpoint equipment
- Prepare new-hire and replacement devices including provisioning, software installation, peripheral setup, and testing
- Maintain accurate inventory records for laptops, desktops, monitors, peripherals, and assigned user assets
- Support onboarding, offboarding, workstation refresh cycles, and endpoint lifecycle management
- Coordinate with internal IT teams and third-party MSP providers for escalation handling and operational support
- Maintain accurate ticket documentation, deployment records, and asset tracking logs
- Follow company security procedures related to device handling, access management, and operational compliance
Required Experience
- Proven experience in IT Support, Service Desk, Desktop Support, Helpdesk, or related technical support roles
- Hands-on experience with workstation setup, hardware deployment, peripheral troubleshooting, and endpoint support
- Experience supporting Windows environments and Microsoft 365 applications
- Knowledge of ticketing systems, user support workflows, and hardware lifecycle management
- Experience maintaining inventory records, asset tracking, and deployment documentation
- Strong troubleshooting, communication, and customer support skills
- Ability to work in fast-paced onsite enterprise environments
- Immediate or short-notice availability is highly preferred
Preferred Experience
- Experience working within manufacturing, engineering, aerospace, defense, or similarly operational environments
- Exposure to security-conscious or compliance-driven environments
- Familiarity with Active Directory, Entra ID, endpoint management tools, and hardware asset management processes
- Relevant certifications such as CompTIA A+, Network+, or equivalent practical experience are highly preferred
