IT Helpdesk Support

Dahl Chase Diagnostic Services • Full-time • Bangor, ME, US • 3w ago

Duties

This position serves the role as on-site helpdesk support for a busy lab supporting additional sites.
Responsibilities include maintenance of computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions.
Primary responsibilities will be the helpdesk support and helpdesk ticketing.
Projects will involve the assisting in design, analysis, maintenance and implementation of LAN/WAN equipment and networks and perform system administration of microcomputers and virtual server environments.
On-call is required on a rotating basis.

Qualifications

Bachelor's degree in a technical field or five to 7 (5-7) years' experience working on complex IT projects and system planning.
Must have a minimum of three years' experience in a large local area network environment, designing and analyzing network systems.
Must be proficient with Windows operating systems, Active Directory, MS Exchange, virtual server environments- Nutanix preferred, Sophos firewalls and endpoint protection, Terminal Services, SQL Server, Rubrik backup services and disaster recovery, Mitel phone systems, and physical networking skills.

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