About the job
Account Management: Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
Sales Performance: Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
Business Development: Identify new opportunities, acquire new accounts, and expand existing ones.
Client Engagement: Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
Strategy Execution: Implement sales strategies and support long-term account planning with leadership.
Analytics & Reporting: Prepare proposals, pricing, and performance reports to guide decision-making.
Collaboration & Operations
Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
Ensure excellent retail execution, including POS installations and merchandising standards.
Knowledge & Growth
Stay updated on market trends, competitors, and best practices.
Continuously develop skills and effectively use CRM tools.
Entrepreneurial Mindset
Act with ownership and initiative to drive growth.
Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.
About you
3–5 years in Travel Retail
Experience in Caribbean & Latin America markets
Background in Luxury, Beauty, or Liquor industries preferred
Regional network/contacts in the Caribbean is a plus
Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
Bilingual: English & Spanish
Solid understanding of sales & marketing strategies, ideally in luxury retail
Strong communication and presentation skills
Analytical mindset with data-driven decision-making ability
Willing to travel up to 50% and work extended hours
What we offer
You can expect a range of benefits, including:
Medical Insurance Coverage
Swarovski Employee Retirement Savings Plan
Swarovski Employee Discounts
Employee Assistance Program(EAP)
Summer Flex Time
Service Award Program
Tuition Reimbursement Program
Employee Referral Program
Fitness Reimbursement Program
Discounted Group Auto/Homeowners Insurance
