Position:
IT Technician
Location: Arlington, VA
Client: Oil/Gas domain company
Responsibilities
- Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again
- Triage requests accordingly to our 3rd party IT provider
- Teach and train employees on new applications or hardware as requested
- Provide support for on-boarding and off-boarding new and departing employees
Qualifications
- 3+ years of experience as a help desk support technician in a macOS environment (prefer a Genius that worked at an Apple Store)
- Certification in Apple products and devices strongly preferred (ACSP or ACIT)
- Excellent verbal and written communication skills
- Success in team environments, demonstrating shared responsibility and accountability with other team members
- Comprehensive understanding of operating systems, including macOS and Windows
