IT Services Technician
Location: Forest Park, GA (onsite Tuesday Thursday)
Duration: 12-month contract
Schedule: 8:00 AM 5:00 PM
Interview Process: Video
Overview
We are seeking a Level 2 IT Support Technician to provide onsite desktop and end-user support in a corporate Windows environment. This is a hands-on support role focused heavily on ticket resolution, troubleshooting, and customer service.
Key Responsibilities
Provide Level 2 desktop and end-user support
Troubleshoot hardware, software, and peripheral issues
Support Windows environments including imaging, configuration, and troubleshooting
Manage and resolve tickets within ServiceNow or similar ticketing systems
Support Microsoft O365 applications including Outlook, Teams, OneDrive, and SharePoint
Escalate complex issues when needed and track through resolution
Document support activity and maintain accurate ticket notes
Collaborate with onsite and remote IT teams
Required Experience
Previous Level 2 desktop support experience in a corporate environment
Experience with ServiceNow or similar ITSM/ticketing tools
Strong Windows desktop support skills
Experience supporting Microsoft O365 applications
Strong communication and customer service skills
Ability to work in a fast-paced, ticket-driven environment
