IT Support Specialist

Integrity Fire Safety Services • Full-time • Englewood, CO, US • 3m ago

IT Support Specialist
Integrity Fire Safety Services
Full-Time | Hybrid Opportunity/Englewood, CO | $25–$29/hour
At Integrity Fire Safety Services, we help protect businesses and communities through industry-leading fire and life safety solutions. As our company continues to grow, we are looking for a motivated and dependable IT Support Specialist to join our team and support employees across multiple departments and locations.

This is a great opportunity for someone who enjoys solving technical issues, helping others, and working in a fast-paced environment with a company that values teamwork, professionalism, and growth.
What You’ll Do

Provide day-to-day technical support via phone, email, chat, and ticketing system
Troubleshoot and resolve hardware, software, networking, and account access issues
Perform password resets, account unlocks, and user account provisioning
Install, configure, and maintain desktops, laptops, printers, and related peripherals
Support Microsoft 365 applications and Windows operating systems
Document support requests, resolutions, and troubleshooting steps accurately within the ticketing system
Escalate complex issues to senior IT staff with detailed documentation
Assist with employee onboarding and offboarding, including equipment setup and account creation
Help maintain a positive and efficient technology experience for all employees

What We’re Looking For

High school diploma or equivalent required
Associate’s degree in Information Technology or related field preferred
1–2 years of IT support, helpdesk, or technical support experience
Working knowledge of Windows operating systems, Microsoft 365, basic networking concepts, and computer hardware
Strong communication, organization, and problem-solving skills
Ability to prioritize tasks and work independently
Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus

Why Join Integrity Fire Safety Services?

Competitive pay: $25–$29/hour
Hybrid flexibility with potential work-from-home days
Opportunity to grow within a rapidly expanding company
Collaborative and team-oriented environment
Stable, long-term career opportunity within the fire and life safety industry
Make an impact supporting the teams that help keep customers and communities safe