That’s Nice, But What’s the Job?
Responsibilities of the Job (Or Better Known as, Your Next Destination)
This position is responsible for developing and leading multiple teams to achieve department objectives within the Loss Mitigation group. This includes assessing monthly performance, quality of work, process management, providing feedback, and goal setting.
- Possesses general understanding of Loss Mitigation processes including vendor management, repossession, impound process optimization and legal strategy.
- Provides daily goals and strategy to their teams that will maximize long-term success.
- Monitors and reviews the process and work of each team to ensure it is effective, within policy and procedure.
- Administers continuous training and coaching to ensure quality customer service.
- Identifies and recommends methods to improve processes and business operations.
- Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.
Knowledge, Skills and Abilities (The Fluff)
- Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
- Love of listening. We need folks that listen with the intent to understand, not just reply.
- Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
- Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime - not just themselves.
- Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
- Management material. We are looking for someone that can lead, manage and grow within our organization.
Requirements (a.k.a. What You Need to Get the Job Done)
- High School Degree Required. Bachelor's Degree preferred.
- 3-5+ years of management experience in a call center or retail environment.
- Knowledge of Fair Debt Collection Practices Act is a plus.
- Required to work a flexible schedule including some evenings and Saturdays.
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off.Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
