This role is responsible for leading the company’s internal efforts to provide excellent customer service to internal users and make steady improvements to BC. This position is the primary liaison between the business and information technology teams by supporting business requests, servings as an internal consultant, documenting requirements and processes, being an internal NAV subject-matter-expert, training the end-users, and providing go-live support on projects and planned releases.
Job Duties:
Serve as a point-of-contact and subject-matter-expert (SME) for the business teams.
Proactively identify, analyze, and respond to issues and risks through the BC request backlog and by analyzing the system independently.
Conduct requirement analysis, mapping, planning, and authoring user stories.
Manage the BC request backlog for new improvements to BC.
Troubleshoot day-to-day matters reported by the business and IT teams.
Test all new functionality and changes before handing them to the end user for acceptance testing.
Review and respond to support requests within the Jira ticketing platform.
Author test cases and test application changes and enhancements before passing them to the end user for additional testing.
Request additional information from users to provide a solution or escalate the request to a development resource for further assistance.
Identify and recommend improvements to systems or processes.
Provide user training as needed for new users, new functionality, or existing functionality that is not being utilized properly and provide process flow mapping.
Assist in the evaluation of new plug-ins and technologies to satisfy requirements.
Work closely with BC team on all projects and support requests.
Requirements/Skills:
Deep knowledge and understanding of Dynamics NAV or Business Central.
Organizational skills and attention to detail.
Experience with a company subject to SOX compliance requirements preferred.
Experience in Jira and Confluence preferred.
Experience working in an Agile project methodology preferred.
Experience working in information technology and business teams preferred.
Experience with inter-company/consolidation companies and multi-currency.
Excellent verbal and written communication skills to proactively communicate with leadership.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Self-motivated and works independently and as part of a team.
Strong problem-solving skills.
Familiarity with multiple companies and environments (development, test, production, etc.).
Must be capable of managing multiple priorities and projects simultaneously, with sometimes competing objectives.
Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
BS/BA degree or equivalent industry experience, preferably in a professional services or management consulting firm.
Accounting/finance degree or accounting experience preferred.
4+ years of experience in Dynamics NAV and/or Business Central.
Experience with Beck/Aptean ISV products, Chargelogic, Intelitax, EDI, or Generix Solochain WMS preferred.
Physical Requirements:
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
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