About Rebis
Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.
Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.
Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.
Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, setting a new standard for both care and experience.
At the heart of Rebis is a simple commitment:
Every person who interacts with us should feel Loved, Heard, and Safe.
Why This Role Matters
Healthcare is often confusing—not because care is complex, but because cost and coverage are unclear.
Uncertainty around insurance and financial responsibility is one of the biggest reasons people delay or avoid treatment.
The Coverage Concierge removes that barrier.
You ensure that guests:
understand their coverage
understand their financial responsibility
feel confident moving forward
This role directly impacts:
treatment initiation
patient trust
financial performance
and overall experience
Position Summary
The Coverage Concierge, commonly referred to as benefits coordinator in general healthcare/hospital settings, is responsible for coordinating insurance verification, explaining benefits, and providing financial clarity to guests.
This role requires a unique balance of:
analytical thinking
communication skill
empathy
and attention to detail
You are not just verifying insurance.
You are:
What Success Looks Like
A high-performing Coverage Concierge:
explains insurance and financial responsibility clearly and confidently
ensures guests fully understand their next steps
eliminates confusion before it becomes a barrier
completes verifications accurately and efficiently
supports the team in moving guests into treatment
works proactively—not reactively
Core Responsibilities
Insurance & Benefits Verification
Verify insurance coverage and benefits prior to visits
Determine eligibility, coverage limits, and patient responsibility
Identify authorization requirements
Ensure all insurance information is accurate and complete
Pre-Authorization Coordination
Initiate and track pre-authorizations
Ensure timely completion of authorization requirements
Coordinate with payers and clinical teams
Prevent delays in care due to missing approvals
Financial Communication & Education
Clearly explain coverage and out-of-pocket costs to guests
Answer financial questions with clarity and confidence
Help guests understand what to expect financially
Reduce uncertainty and hesitation related to cost
Documentation & Accuracy
Ensure all insurance and financial information is documented accurately
Maintain organized and up-to-date records
Support billing and revenue cycle accuracy
Collaboration & Care Coordination
Work closely with Healing Navigators to support treatment initiation
Communicate with Guest Experience Coordinators and clinical teams
Ensure financial clarity before treatment discussions when possible
The Type of Person Who Thrives in This Role
This role is best suited for someone who is:
detail-oriented and analytical
calm and clear when explaining complex information
patient and empathetic
highly organized
proactive and process-driven
You will thrive in this role if you:
enjoy solving problems and working with detailed information
can explain complex topics in simple terms
take pride in accuracy and completeness
are comfortable discussing financial matters
anticipate issues before they arise
enjoy helping people feel confident in their decisions
You may struggle in this role if you:
dislike detail-oriented work
struggle with accuracy or follow-through
avoid financial conversations
become overwhelmed by complex information
prefer fast-paced, low-detail tasks
Required Skills & Experience
1–3+ years of experience in insurance verification, healthcare administration, or billing
Strong attention to detail and accuracy
Ability to communicate financial and insurance information clearly
Organizational and multitasking skills
Comfort working in a structured, process-driven environment
Preferred:
experience with medical insurance and authorization processes
experience in healthcare or specialty clinics
experience working with billing or revenue cycle teams
Behavioral Expectations
All Coverage Concierges are expected to:
operate with accuracy and attention to detail
communicate with clarity and confidence
provide reassurance during financial conversations
take ownership of their responsibilities
collaborate effectively with the care team
contribute to a seamless guest experience
Department: In-Office Care Team
Reports To: Practice Manager
Location: Rebis Clinic Location
Compensation: $ 21-25 per hour plus monthly bonus program
Benefits
