Job Summary:
Xylem is hiring an Inside Sales Representative to support our Dewatering Product Sales organization. The Inside Sales Representative assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. Their main duties include responding to customer complaints and questions, making sure orders are processed on time, and scheduling sales meetings and appointments. Inside Sales Representatives also identify and create lists of potential clients while maintaining databases of sales. This role requires excellent communication and organizational skills, as well as the ability to handle multiple tasks simultaneously.
Responsibilities:
Customer Support:
• Responding to customer inquiries and resolving any issues or concerns
• Providing product information and troubleshooting assistance
• Maintaining a positive and professional relationship with customers
Order Processing:
• Entering and processing customer orders accurately and efficiently
• Coordinating with various departments to ensure timely delivery of orders
• Resolving any issues or delays with orders
Sales Assistance:
• Assisting sales team with administrative tasks and data entry
• Preparing sales reports and presentations
• Tracking and updating customer information in the CRM system
• Providing support during sales meetings or presentations
General Responsibilities:
• Maintaining a thorough understanding of company products, services, and policies
• Collaborating with other departments to improve overall customer experience
• Following up with customers to ensure satisfaction with products and services
• Staying updated on industry trends and competition to provide valuable insights to the sales team
• Contributing to team effort by accomplishing related tasks as needed.
High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Qualifications:
• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts preferred.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong negotiation and closing skills.
• Knowledge of market research and competitive analysis techniques.
• Ability to develop and implement sales strategies and plans
The estimated salary range for this position is $75,000 to $87,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
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