OverviewThe Sr. Technical Analyst, Migrations will assist the Migrations team in performing migrations-related activities that require collaboration with the migrations team, hosting, and operations on a case-by-case basis. This includes, but is not limited to, Relativity and non-Relativity migration projects, reviewing data received from the client or vendor to assess any potential issues during the migration, consulting on complex projects, manual file manipulation, and assisting in providing other departments with the data in a format that is needed to improve client deliverable in the most efficient manner possible.
Tasks will range in complexity and criticality, and the ability to analyze each request received to accurately understand the end goal, manage competing deadlines, and effectively communicate with all parties involved is vital.
They are expected to work independently with little or no oversight, but also collaboratively with others in the Migrations team and in other Consilio departments to ensure work is completed accurately and timely. They should demonstrate they can think proactively about tasks and projects to help set their teammates up for success in a 24/7/365 environment.
The Sr. Technical Analyst, Migrations may have client-facing activities, in collaboration with the Migration leadership team, in order to address quickly instruction questions or delivery needs. This role will report directly to the Migration’s Senior Director
Responsibilities
Essential Duties and Responsibilities:
- Complete all actions with Consilio’s True North Core values in mind
- Strong technical understanding and ability to action a variety of tasks required to support migration workflow
- Analyze and onboard complex requests, understand the end goal, preempt any potential challenges, and translate into actionable tasks that follow standard processes
- Perform end-to-end migrations for all products assigned to the Migration team
- Create lines of communication with other departments for migration projects.
- Review incoming data to provide ideal format needed so the migration is completed at an optimal level
- Ability to conduct quality checks of all migration stages assuring very high-quality deliverables are performed
- Perform processing and hosting activities necessary to prepare data for other departments. This includes and not limited to load file manipulation, load file generation, prepare incoming data for data mapping, and more.
- Escalate problems when appropriate and preempt any potential issues as early as possible
- Recommended solutions whenever issues are encountered
- Monitor and follow up on all tickets and not limited to their own tickets
- Update all trackers related to migration. This includes, but is not limited to, Consilio Migration tracker, project centric migration loops/spreadsheets and any other trackers that are created for both internal and external clients
- Provide Internal updates to relevant colleagues daily. This is mainly via group Teams project chat, via email and calls if needed
- Communicate with other departments as needed and in a timely and urgent manner
- Working knowledge of review database platforms, and ability to grow in expertise regarding various applications and processes used at Consilio.
- Solid understanding and application of eDiscovery workflows and best practices in the completion of repeatable standard and custom tasks.
- Onboard requirements from requesters by understanding the end goal of projects and translating those needs into actionable tasks that follow standard processes.
Additional Responsibilities/Details:
- Consult with internal and external clients to develop workflows for large and/or complex requests.
- Provide technical training to migrations members as needed.
- Assist with documentation creation and updates on a regular basis
- Find gaps in current workflows and design and implement new procedures to improve results.
- Create reports for management as needed
- Excellent verbal and written communication skills that demonstrate accurate comprehension and ability to follow through by documentation regarding the task, any challenges encountered and their resolutions, and delivery of the completed product.
- Proactively communicate using the appropriate channels in a clear, timely, and effective way with internal clients, external customers, and internal operation teams, with the goal of providing regular updates, managing expectations, and raising potentials issues early.
- Demonstrate ownership of requests, focus on customer service, and commitment to teamwork, by detailed verbal and written handover communications for all tasks and projects that include a clear outline of what is outstanding to complete the tasks and of current requester expectations to set the next shift up for success.
- Strong sense of urgency and ability to accurately prioritize and manager competing deadlines and requirements, and to complete tasks according to established turnaround times.
- Comply with all department and company policies.
Qualifications
Minimum Education Requirements:
- Bachelor’s degree (BA, BSc, BCA, LLB, BE/B.Tech)
Minimum Experience Requirements:
- 4-7 years of progressively responsible experience in related roles.
Other Requirements:
- Experience with Relativity and Nuix preferred.
- Experience in eDiscovery / litigation support / legal industry required.
- Well-developed understanding of advanced eDiscovery practices, procedures, and processes.
- Proficiency in MS Office applications and operating systems preferred.
- Experience with software applications common to the eDiscovery process including processing and hosting tools.
- Proficient in MS Office including Excel, Word, PowerPoint, Teams, etc.
- Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports).
- Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.
- Strong analytical and problem-solving skills and demonstrated ability to work independently and in a team environment.
- Ability to work shifts in a 24/7 coverage model.
- Experience working under tight deadlines, preferably in a fast-paced eDiscovery environment.
- Vendor certification for relevant software applications is a bonus.
Consilio’s True North Values
- ExcellenceWe strive to make every client our advocate
- PassionWe DO because we CARE
- CollaborationWe win together through teamwork and communication
- AgilityWe flex, adapt and embrace change
- PeopleWe value, respect and invest in our teammates
- VisionWe create clarity of purpose and a clear path forward
#LI-RF1
#LI-Remote
