Description
Who We Are:
At Starbird, we're not just serving crispy, crave-worthy chicken - we're redefining what fast casual can be. We believe food should be fresh, flavorful, and feel-good - and the same goes for how we treat our people. As a rapidly scaling restaurant brand expanding corporate and franchise locations, our people systems must be as strong as our food and hospitality. We are building operational infrastructure that is compliant, data-driven, scalable, and designed for long-term growth.
Role Overview
Lead your restaurant like a CEO as Starbird continues rapid growth. You are the operational engine and hospitality leader, responsible for overall performance, guest satisfaction, team development, and strong financial results. This is a build-and-scale role requiring operational rigor, internal controls, adaptability, and a balance of compliance and exceptional guest experience.
Who You Are
Hospitality-driven, people-focused, and energized by fast-paced restaurant environments
Passionate about great food and the guest experience
Strong sales mindset with the ability to upsell and drive revenue
Experienced leader with deep skills in coaching, development, and team motivation
Analytical, detail-oriented, and disciplined in process and data
Calm, decisive, ethical, and solutions-oriented under pressure
Comfortable in high-growth environments and committed to continuous improvement
Collaborative partner across Operations, Finance, Legal, People & Culture, IT, and Marketing
What You'll Do
Guest Experience & Service
Ensure high standards for food, beverage, hospitality, and service recovery
Maintain strong floor presence, personalize guest interactions, and anticipate guest trends
Financial & Administrative Management
Uphold company policies and all regulatory requirements
Manage Harri and Paylocity; ensure accurate timekeeping and acknowledgements
Oversee cash handling, credit controls, and inventory management
Own P&L performance, revenue growth, cost control, and profitability
Restaurant Operations
Lead daily restaurant, catering, and third-party delivery operations
Ensure accurate staffing, clear scheduling, and consistent service standards
Maintain inventory procedures and drive operational improvements
Leadership & Team Development
Recruit, hire, onboard, and mentor managers and team members
Build bench strength and deliver ongoing coaching and training
Ensure accurate timecards, clear schedules, and effective labor management
Sales & Marketing Support
Execute local and national promotions, events, and limited-time offers
Support group business, site visits, and client interactions
Elevate guest satisfaction through team development and product quality
Cross-Functional Partnership
Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance
Execute brand initiatives, LTO rollouts, training programs, and technology enhancements
Requirements
Background in hospitality, service, and people/metrics management
7+ years managing fast-paced, growth-driven restaurants
5+ years hiring, developing, and managing teams
Proven ability to grow business and build guest loyalty
Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office)
Experience implementing complex systems and processes
Strong communication skills; Spanish bilingual a major plus
Ability to multitask, adapt quickly, and deliver operational excellence
