This position is open only to candidates who are U.S. Citizens or Green Card holders. No visa sponsorship or third-party candidates will be considered.
Job Description
The Help Desk Trainee will provide entry-level technical support within an IT environment, assisting users with hardware, software, and system-related issues. This role focuses on maintaining smooth day-to-day IT operations, delivering timely support, and ensuring a high level of customer service.
Key Responsibilities
- Provide Level 1 technical support for desktops, laptops, and peripherals
- Troubleshoot basic hardware and software issues
- Install, configure, and update operating systems and applications
- Support and maintain printers, scanners, and office equipment
- Assist users with login issues, password resets, and access requests
- Respond to help desk tickets, emails, and phone inquiries
- Perform data entry and maintain accurate IT records/documentation
- Escalate unresolved or complex issues to senior IT staff
- Maintain IT inventory and asset tracking
- Ensure a professional and customer-focused support experience
Experience & Qualifications Required
- 0 2 years of experience in IT support, help desk, or related role
- Internship or entry-level IT experience is acceptable
- Associate s or Bachelor s degree in IT, Computer Science, or related field (preferred)
- Relevant certifications (e.g., CompTIA A+) are a plus
- Strong willingness to learn and grow in IT support
Technical Skills
- Basic knowledge of:
- Windows Operating Systems (Windows 10/11)
- Microsoft Office Suite (Outlook, Word, Excel)
- Familiarity with:
- Desktop/laptop troubleshooting
- Printer installation and support
- Basic networking concepts (IP, connectivity issues)
- Exposure to help desk/ticketing systems (ServiceNow, Jira, etc.) is a plus
- Ability to install and configure standard software applications
Soft Skills
- Strong communication skills (verbal & written)
- Customer service-oriented mindset
- Good problem-solving ability
- Attention to detail and organizational skills
- Ability to multitask and work in a structured environment
