IT SUPPORT SPECIALIST
SCHEDULE: Onsite - Lewiston, ME | Full-Time | Monday–Friday
COMPENSATION & BENEFITS
- Base Salary: $65,000-$75,000 (pending experience)
- Comprehensive Benefits Package, including:
- Medical, dental, and life insurance
- 401(k) with company match
- Paid time off (PTO), sick time, and paid holidays
ABOUT THE COMPANY
You’ll represent a leading industrial distributor with decades of success in the manufacturing and industrial supply sector. Employee satisfaction and long-term relationships are core to the company’s culture and growth. Today, the organization employs 150+ team members across six locations throughout the Northeast and Southeastern Regions, supporting customers with a full range of industrial products including safety supplies, abrasives, packaging, machinery, and cutting tools.
POSITION OVERVIEW
This is a front-line, user-focused IT role responsible for supporting day-to-day technical needs across the organization. You’ll work directly with employees, troubleshoot issues, and play a key role in keeping systems running smoothly. This role is ideal for someone who enjoys hands-on problem solving, interacting with people, and being part of a collaborative team.
WHAT YOU’LL BE DOING
User Support & Help Desk
- Serve as the first point of contact for technical support via ticketing system, phone, and email
- Troubleshoot issues across Windows devices, Microsoft 365, peripherals, and common business applications
- Own tickets from start to finish, ensuring strong communication and follow-through
- Escalate more complex issues while remaining the primary point of contact for the user
Customer Experience & Training
- Build strong relationships with internal users by being approachable, responsive, and dependable
- Communicate technical information clearly to non-technical users
- Guide employees on best practices, security awareness, and proper system usage
- Promote consistency by reinforcing standard IT processes
Device & Access Support
- Set up and deploy laptops, desktops, and mobile devices
- Support onboarding and offboarding of employees
- Manage passwords, permissions, and access requests
- Maintain accurate inventory of IT equipment and assets
Team & Process Contribution
- Identify recurring issues and help improve processes over time
- Contribute to internal documentation and knowledge base resources
- Partner with vendors for equipment, software, and support needs
- Assist with IT projects, upgrades, and system rollouts
QUALIFICATIONS
- 2+ years of experience in IT support, help desk, or desktop support (or strong hands-on equivalent)
- Solid working knowledge of Windows environments and Microsoft 365
- Basic understanding of networking concepts (IP, DNS, DHCP, Wi-Fi)
- Experience working in a ticket-based support environment
- Strong communication skills and a true customer-service mindset
Nice to Have
- Experience supporting mobile devices (iOS / Android)
- Exposure to Active Directory or Entra ID
- Familiarity with device imaging or endpoint management tools
- Certifications such as CompTIA A+, Network+, or similar
