Department: Technology
Employment Type: Full Time
Location: Oregon - Clackamas
Reporting To: IT Manager
Compensation: $28.00 - $33.00 / hour
Description
Headquartered in the Pacific Northwest, Wyld produces the best Cannabis edibles and beverages on the market using real fruit and natural flavors. When adventure calls, we answer - always ready to embrace challenges, test boundaries, and push limits. Our company ethos is founded in strong values and our Pillars of Commitment to our communities and the Earth itself. Our ambitious team embraces challenges, tests boundaries, and is always ready for adventure. Wyld THC operates in AZ, CA, CO, IL, MA, MD, MI, MO, NJ, NM, NV, NY, OK, OH, OR, WA, and across all of Canada with more launches on the horizon. Our CBD line is available nationwide across all states!
Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
Embody Wyld Core Values, The Wyld Way
Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld.
- Make a Mark
- We Blaze Our Own Trail
- Brand First
- We Mean Business
Summary
The
IT Support Specialist provides frontline technical support to Wyld employees and sites, with a primary focus on helpdesk response, end-user device deployment, and IT warehouse organization. This Level 1 support role is responsible for resolving routine hardware, software, account, and connectivity issues and for executing standard deployment and inventory processes. The IT Support Specialist works closely with the IT Support Lead, IT Specialist, and IT Manager to ensure users receive timely support, equipment is deployed accurately, and IT assets are tracked and maintained in alignment with Wyld standards and procedures.
Duties and Responsibilities
- Monitor and respond to helpdesk tickets in a timely, professional manner, documenting issues, actions taken, and resolutions.
- Provide first-level support for desktops, laptops, printers, phones, mobile devices, and standard business applications.
- Troubleshoot routine hardware, software, login, printing, and connectivity issues, and escalate issues that are outside of scope.
- Prepare, image, configure, deploy, replace, and collect end-user devices, including computers, monitors, phones, tablets, and accessories.
- Support onboarding and offboarding activities, including workstation setup, equipment preparation, collection, and checklist completion.
- Receive, label, tag, track, and organize IT hardware, and maintain accurate inventory and asset records.
- Organize the IT warehouse and storage areas and assist with stock checks, audits, and device retirement processes.
- Provide hands-on desktop and on-site support, including workstation setup, desk moves, peripheral installation, and basic site hardware support.
- Create and update basic end-user documentation, follow established IT support processes, and communicate recurring issues or trends to IT leadership.
- Assist with IT projects, refresh efforts, rollouts, and other support initiatives as assigned.
- Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- 1+ years of experience in an IT helpdesk, desktop support, or similar technical support role; strong internship or equivalent hands-on experience may substitute for part of this requirement.
- Experience supporting Windows 10/11 workstations and common business applications such as Microsoft 365, web browsers, and collaboration platforms.
- Basic familiarity with user account concepts, Multi-Factor Authentication (MFA), and standard corporate IT security practices.
- Experience using an IT ticketing system to track and document work preferred.
- Basic troubleshooting skills in workstation hardware and peripherals, Windows desktop operating systems, common end-user software, and general connectivity issues.
- Foundational knowledge of networking concepts, including IP addressing, wired versus wireless connectivity, and Virtual Private Network (VPN) basics.
- Ability to follow documented procedures for imaging, device setup, and standard support tasks.
- Familiarity with cloud productivity platforms such as Microsoft 365, Google Workspace, Slack, or similar tools is preferred.
- Strong attention to detail and organizational skills, especially when documenting tickets, handling inventory, and following checklists.
- Language Skills: Must be able to effectively communicate in English, both verbally and written
- Math Skills: Possess basic mathematical skills; addition, subtraction, multiplication and division
- Travel Requirements: Travel may be required between buildings and sites
- State regulations require all applicants must be 21 years of age or older
- Will be required to submit to a background check
- Must obtain all applicable state-required permits, licenses, and certifications
Benefits
You'll receive a hourly rate of $28.00 –$33.00/hr, 12 paid holidays, paid biweekly, 11 paid holidays, 120 hours of PTO, 401K, and fully paid health, dental and vision insurance.
Wyld is an Equal Opportunity Employer.
