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Information Technology Support Specialist

A.C.Coy Company • Full-time • Pittsburgh, PA, US • $24 - $28 / hour • 6d ago

Local Applican'ts ONLY (Must currently live in the Pittsburgh, PA area)

No 3rd Parties/Sub Vendors

Location: Hybrid 3 days per week in office located in downtown Pittsburgh, PA

Type: 6 Month Contract to Hire

Work Authorization: US Citizen or Green Card holder only

OVERVIEW:

A.C. Coy is assisting a local client in their search for a Contract-to-Hire IT Support Specialist. This individual will be responsible for providing Tier 1 and Tier 2 technical support to end users across the organization, including laptops, peripherals, multifunction printers, Microsoft 365 services, and controlled access to on‑premises and cloud‑based servers.

Our Client offers a friendly, relaxed work environment, long-term stability, flexible hours, professional growth, and upon conversion to full-time, a low-deductible health plan and 401K.

RESPONSIBILITIES:

End User & Desktop Support

Provide first‑ and second‑level technical support for Windows laptops and peripherals (docking stations, monitors, keyboards, headsets, etc.).
Diagnose and resolve hardware, software, and connectivity issues both onsite and remotely.
Perform laptop imaging, configuration, deployment, and lifecycle replacements.
Support mobile devices (iOS/Android) as required.
Document incidents, requests, and resolutions within the IT ticketing system.
Multifunction Printer / Copier / Scanner Support

Microsoft 365 Administration & Support

Provide user support for Microsoft Outlook, Teams, OneDrive, SharePoint, and Office applications.
Create, modify, and disable Microsoft 365 user accounts and licenses.
Assist with mailbox access, shared mailboxes, distribution groups, and Teams membership.
Support MFA, password resets, and basic identity‑related issues.

Server & Access Support

Assist with user access provisioning to file servers, application servers, and shared resources.
Troubleshoot mapped drives, permissions issues, and authentication failures.
Work with senior IT staff on escalated server, Active Directory, or infrastructure issues.

Security & Compliance

Follow IT security policies, acceptable use policies, and data protection standards.
Ensure least‑privilege access when provisioning systems and data.
Assist with onboarding/offboarding processes, including timely access removal.
Maintain accurate asset and access documentation for audit and compliance purposes.

QUALIFICATIONS:

Required

2+ years of experience in a Desktop Support or Help Desk role
Ability to provide support for Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, SharePoint)
Proficiency with Active Directory - Able to manage groups and add/delete accounts
Strong experience supporting Windows laptops and end‑user hardware, as well as Multifunction printers/copiers/scanners

Preferred

Bachelor’s degree in Information Technology or related field
Familiarity with Exchange Online / Hybrid environments, Azure AD / Entra ID, and Endpoint management tools (Intune, RMM, or similar)
Experience working in ITIL‑based ticketing systems
Experience supporting remote and hybrid workforces
Advanced Excel proficiency (formulas, tables, and analysis
Experience supporting users in a professional services or enterprise environment