Description
Acts as the primary point of contact for end-user support, hardware provisioning, and device lifecycle management. The ideal candidate will possess strong troubleshooting skills, hands-on experience managing mobile device fleets, and the technical aptitude to assist with broader infrastructure and deployment projects.
Job Responsibilities/Key Accountabilities
- Helpdesk Support: Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, and connectivity issues. Log, track, and resolve issues efficiently via the ticketing system.
- Mobile Device Management (MDM): Provision, deploy, and manage corporate iPads, cell phones, and other mobile devices using enterprise MDM solutions.
- Endpoint Deployment: Configure and deploy Windows workstations, laptops, and peripherals for new hires, ensuring all hardware meets corporate security and software standards.
- Conference Room & AV Support: Maintain and troubleshoot audio/visual equipment and collaboration software in conference rooms to ensure seamless meetings.
- Access Management: Assist with user account provisioning, password resets, and role-based access control within Active Directory and Microsoft 365 environments.
- Asset Tracking: Maintain accurate inventory records of all IT hardware, software licenses, and mobile devices deployed across the organization.
- Network & Infrastructure Assistance: Serve as hands-on support for local network troubleshooting, cabling, basic server maintenance, and assisting with the transition of services from external vendors to in-house management.
- Other IT and technical duties as assigned.
Requirements
Educational:
- Minimum of 1–3 years of experience in IT support, helpdesk, or a similar technical role.
Job Requirements/Knowledge And Experience
- Proven experience with Mobile Device Management (MDM) platforms for deploying and securing iPads and cellular devices.
- Strong working knowledge of the Windows 11 operating system and standard corporate hardware.
- Familiarity with Microsoft 365 administration (Exchange, Teams, SharePoint) and basic Active Directory management.
- Experience using RMM (Remote Monitoring and Management) tools to support remote or local endpoints.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly to non-technical staff.
- Experience in a manufacturing or industrial IT environment.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and hardware (switches, access points).
- Relevant industry certifications (e.g., CompTIA A+, Network+, or Microsoft Fundamentals).
