Responsibilities:
- Provide dedicated onsite support for PC hardware, software, and peripheral devices
- Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Deploy and configure desktops, laptops, handheld devices, and printers.
- Perform routine system administration tasks and assist with computer-related services
- for users.
- Conduct hardware and software evaluations, technical reviews, and recommendations.
- Coordinate with departments to support project requirements and ensure minimal
downtime.
- Document technical issues and resolutions and maintain accurate support records.
- May be required to provide support at other MTA locations as assigned.
- Must be capable of moving and lifting equipment as necessary.
Preferred Qualifications:
- 4 to 6 Years of Experience
- Proficiency in supporting PC hardware, software, printers, and related peripherals
- Experience with Microsoft Windows and Office suite of applications (Microsoft 365 Suite, Outlook...).
- Familiarity with Apple operating systems.
- Familiarity with Oracle client-based applications.
- Experience with Active Directory and networking equipment.
- Knowledge of Ethernet cabling and networking protocols such as TCP/IP.
- Experience with CAD software and technical drawings is a plus.
- A+ and Network+ certification preferred
- Strong interpersonal skills, excellent oral and written communications
- Excellent customer support skills
- Strong knowledge of Windows operating system and software
- Strong knowledge of wired and wireless networks and protocol
