CLASS
Summary
This class is the first level in a three level Information Technology series. Incumbents are responsible for installing, troubleshooting, repairing and maintaining hardware, software and peripheral
devices.
Incumbents
are
also
responsible
for
providing
first
level
help
desk
support
to
staff.
Essential
DUTIES:
This
class
specification
represents
only
the
core
areas
of
responsibilities;
specific
position
assignments
will
vary
depending
on
the
needs
of
the
department.
Monitors requests, assigns priority and provides first level help desk support. Receives
and
responds
to
end
user
questions
and
requests.
Troubleshoots
and assists
in
resolving
issues
with
software,
hardware
and
peripheral
equipment.
Monitors and maintains network systems to ensure functionality and integrity. Provides network system support by assisting with the administration of user accounts, group policies, and security protocols; configuring and maintaining remote
access
solutions;
troubleshooting
and
resolution
of LAN/WAN,
wireless, and VoIP issues.
Supports IT projects by assisting with office moves, system upgrades and deployment of new technology; coordination of specialized equipment set-up or repairs; provision of project timelines, status[]{style="color: #2f2f2f; t
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