National Law Firm
Technology Support Analyst
Midtown NYC Office
Salary: $100K - $125K
Hybrid Schedule
National Law Firm is Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems.
What You’ll Do
- Resolve advanced software, hardware, mobile, printer, and remote‑access issues
- Mentor Level 1 technicians and provide knowledge transfer
- Support conference room A/V, hybrid meetings, and tech setups
- Handle onboarding, device imaging, and user training
- Document tickets thoroughly and maintain proactive communication
- Escalate complex issues to Level 3 and collaborate on solutions
- Assist with testing new applications, tools, and services
What You Bring
- 3+ years advanced technical support in a large corporate IT setting
- Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN
- Ability to translate technical concepts for non‑technical users
- Excellent communication, customer service, and problem-solving abilities
- Experience delivering training a plus
- Legal industry experience strongly preferred
25+ Years Strong.
Excellence Delivered.
Trust the Process.
This is the DNA Partners promise—today and every day.
#DNAPartners #StaffingLeaders #ExecutiveSearch #HiringMadeSimple
