Position Overview
We are seeking a hands-on IT Specialist to support users across multiple laboratory sites in a regulated healthcare environment.
This role is responsible for maintaining stable day-to-day IT operations, supporting end users, and ensuring reliable network and system performance. The IT Specialist must be comfortable working independently and managing operational priorities across multiple locations.
This is an in-office position. Remote work is not available. Applicants should reside within commuting distance of the office, and only candidates in the local area will be considered.
Key Responsibilities
End User & Helpdesk Support
- Provide Tier 1–3 technical support across multiple locations
- Troubleshoot desktops, laptops, printers, scanners, and lab-connected workstations
- Deploy and configure new workstations and hardware
- Maintain hardware inventory and device lifecycle tracking
Microsoft 365 & Account Administration
- Provision and deprovision user accounts
- Manage user permissions, licensing, and MFA
- Support password resets and user access troubleshooting
Network & Infrastructure Support
- Support and troubleshoot UniFi networking equipment
- Assist with VPN and remote access support
- Coordinate with internet providers and vendors during outages
Systems Support
- Support Windows-based workstations and vendor-supported lab servers
- Perform routine updates and basic system monitoring
- Coordinate with instrument vendors when server-level support is required
Security & Operational Maintenance
- Ensure systems receive routine updates and patches
- Follow company security practices and access control procedures
- Maintain IT documentation and operational checklists
Qualifications
- 3–5+ years of IT systems administration or technical support experience
- Experience supporting 100+ users preferred
- Microsoft 365 administration experience
- Experience troubleshooting business networking equipment
- Ability to work independently and manage priorities
- Strong troubleshooting and communication skills
Preferred:
- Healthcare, laboratory, or regulated industry experience
Benefits
We offer a competitive benefits package including:
- Paid Time Off (PTO)
- Paid Sick Time
- Paid Company Holidays
- Employer-paid Short-Term Disability Insurance
- Employer-paid Life Insurance
- Health Insurance
- Dental Insurance
- Vision Insurance
