Troubleshooting desktops and printers
Warehouse and Distribution center experience
Network troubleshooting
Service Now tool knowledge
IT Stockroom Management
How do you troubleshoot desktops and printers?
Can you explain your experience working in a warehouse or distribution center environment?
How do you troubleshoot network issues?
What is your experience with the Service Now tool?
How do you manage IT stockroom inventory and respond to technical inquiries from customers?
Must Have Technical/Functional Skills
Knowledge of trouble shooting of desktops, Printers
Working experience in warehouse, Distribution center
Basic Knowledge of network trouble shooting
Knowledge of Service Now tool
Roles & Responsibilities
Point of Contact for Shepherdsville location
Train all new onboards on Mckesson knowledge and procedures as well as proprietary software(scale server)
Responsible for troubleshooting, installation, maintenance, and service on designated equipment.
Deploy EUC devices and Equipment with the defined SLA.
Troubleshoot and fix issues with laptops, printers and Mobile.
IT Stockroom Management
respond to customer inquiries regarding technical issues and management of escalations
handle customers' complaints and ensure customer satisfaction during closure.
